Hogan Eye Clinic

Work experience ever in my life. They have your appointment for a particular time and yet you sit 2 to 3 hours in the waiting room before you're ready to go back. Never enough seating because in the lobby because it's full with patients waiting. I will be submitting information to the BBB about this because this is highly uncalled for and extremely unprofessional. I wish I could give them a 0 star because that's what the honestly deserve including the staff

For over 2 years I have taken Mom to her appointments here. Not once has she been seen earlier than an hour past her appointment time! They overbook. They apologize, but they NEVER do anything about it. These reviews are filled with similar stories. It's the very nature of this enterprise for patients to anticipate a very disrespectful excessive amount of wait time. Apologies are not corrective action. This office manager is obviously not concerned about it, but is more concerned about making money for the business by herding patients like cattle.

Mother's first scheduled appointment 2 and a half hours late. Then procedure began. Second scheduled appointment 2 hours and fifty minutes behind schedule. Then procedure began. These were both cataract surgeries. Terrible time appointment scheduling. Should not book more work than they can achieve in a timely manner. Very disappointed.

If you have an entire day to waste and don't mind sitting in an uncomfortable chair this is the place for you!! Appointment time was 3:15, my husband arrived at 3:00. He finally left at 5:49 without being seen. The office still had other patients who arrived after we did when he left. At that rate we anticipated we wouldn't be seen until after 7. Scheduling patients then having them wait for 3-4 hours is absolutely disrespectful, we get charged a fee if we are late to our appointment and have to reschedule yet they can run behind for HOURS?!?!?

We are truly greatful Dr. Hogan was gracious enough to squeeze our little girl in for a last minute appointment. It has been our experience of quite difficulty obtaining an appointment as many providers are booked for months nowadays so the wait was humbling and well worth it for us. Staff here were warm and welcoming and we left with the sense Dr. Hogan genuinely cared for the well being of our daughter.

I brought my grandmother here for an appointment and she waited over an hour and a half to be brought back then it took another 2 hour for her actual appointment to be done. I see from the many poor reviews this is common. It's incredibly unprofessional to overbook patients like this. It sends the message that this office has no respect for their patients time.

Dr Hogan is a skill physician and did a great job with my cataract surgeries. I have 2 issues however. 1 Dr Hogan speaks extremely softly and I have hearing problems so I had to keep asking him to repeat things and speak up, which he never did speak up. 2 Your appointment time is a joke. They seem to chronically run 3-5 hours late. I agree with other reviewers who have said they have no consideration for their patients because of this. Otherwise everyone in the office seemed nice and did their jobs well. Had I had a choice I would have had my surgeries done elsewhere, like my eye Surgeon in Baton Rouge but he's not covered by my insurance.

I was not surprised to see the many reiveiws complaining about the wait time. Your time at Dr. Hogan's office will be about 4 hours. The staff is preparing a group of people to be seen by Dr. Hogan when he is not in surgery. He is in surgery for parts of the day and then he see patients in his offices at other times. His office staff prepares a group of people to be seen by Dr. Hogan. At my 2:30 p.m. appointment, I walked into the main waiting room where I found 14 other people, some had a relative or friend with them - so, probably about 8 patients to actually see the Doctor. I realized, as people came back into the waiting room, that there were probably 4 more patients in the group. At about 3:15 p.m., I was called by staff and taken to a room for eye examination and had two different eye drops to my eyes - then sent back to the waiting room. This procedure took about 10 to 15 minutes. My next call back was approximately 4:30 p.m., when they took "pictures" of my eyes. Then back to the waiting room. At 5:15 p.m., I was called back to a small waiting area with three chairs, one being used by another patient. Across from me were doors labels 1 and 2 - these were Dr. Hogan's exam rooms. Dr. Hogan would come out of one, discuss something with a staff member and enter the next room until it was my turn to enter an exam room. I was in this room for about 15 minutes until the Doctor came in. Dr. Hogan was very precise when he examined my eyes as he very softly called out what he was seeing to his assistant who took notes on everything he was saying. When he finished this, he moved over to his desk and started noting things and drawing on images of eyes. His assistant left the room and came back with a small box and some kind of tube of lubricating gel. The box held a small instrument that was used to place on my eye so he could look even closer. He then sat back down and made notes and markings and softly said "tissue" to his assistant - to which she handed me a tissue to wipe gel from around my eye. He had spent 20 minutes with me, then stood up and talked to me about two surgical procedures that I needed and what I had to do to get my eyes ready, handing me printed information on all. He then shoke my hand and said to checkout at the desk. Now I am doing what I have to do to get ready for my surgeries and waiting for a call from the surgery office for my next appointments. If you are fortunate enough to get an appointment with Dr. Hogan, they have magazines in the waiting room and great listening music. Take a book, play games on your phone, text some freinds, doze off when your eyes are dilated. And realize that the 4 hours you are spending in this office is doing good for you.