LensCrafters

I had a wonderful experience here and would highly recommend this place. I usually prefer shopping online, but this was the best customer experience I've ever had in a glasses store. Dillin was incredible--he made me feel genuinely welcomed and treated me like a person, not just another customer. He did an amazing job explaining how everything works and even helped me pick out frames, which I really appreciated. I don't normally leave reviews, but I'm extremely satisfied and wanted to recognize the great service he provided. I can't thank him enough. This is a fantastic place, and I will definitely be coming back in the future!!

I should have written this a long time ago. My experience with LensCrafters has been consistently positive from the first visit to today. It was my first time needing glasses, so I had a lot of questions. Teresa and the staff took the time to walk me through frame options, lenses, and pricing, and they worked to find the best value since I didn't have insurance. When I returned to pick up my glasses, the store was busy, yet they still acknowledged me quickly and made sure I was taken care of. That kind of attentiveness matters. Over the past two years I've stopped in several times for adjustments, and each visit has been the same -- prompt service, professional courtesy, and no sense that I was inconveniencing them. They even showed me how to make small adjustments at home to save a trip. Consistent service, fair pricing, and dependable support after the sale. Five stars.

LensCrafters is one the the places I'm not going back to. I wear glasses since I was a teenager but I never ever had experienc we had with this place. Last year I bought my glasses from there. First, they tried to push me to get insurance for my glasses wich as an experienced glass wearer, I knew it's not necessary. I never break my glasses even one. I also like to get new glasses every year or two so I realized I do not need the insurance. Two things that matter to me are my glasses to be light-weighted with good non scratch lenses. So I paid a lot out of poket which was ok, because I thought I'm going to have nice glasses at least for a year. However, less than 4 to 5 months my lenses had so many scratches which I find to be not normal for an expensive product. So I went back to the store and explained to them what happened. they asked if I have insurance and when I said no it was like they don't want me there. I was told they can not do anything. they even DiD NOT even asked me to give them the glasses, they did not even look at it or at least pretend they care, and with a dismissive attitude. I believe they are not familiar with the idea of customer service.

Ordered some glasses very easy ordered all the extras came to $470 was told they'd be ready by December 27 waited a few days heard nothing called them back. They told me a few more days this went on four more times. every time I asked, I was told it would be a few more days. It's now 16 January called them again today. They said they're waiting on something so after asking three times I finally got a refund. I don't think the glasses were ever gonna arrive. not happy at all kept making me wait.

had a very disappointing and unprofessional experience at LensCrafters in the mall. One of the employees, Mrs. Westbrook, refused to provide service after they had already taken my payment. She stated she "knew me" and declined to help, which felt inappropriate and unprofessional. The situation was handled poorly from start to finish. I was charged and my insurance was processed, yet the service I paid for was not completed. I left feeling frustrated and taken advantage of. I would strongly recommend that others be cautious and thoroughly review their charges and insurance claims before doing business here. Based on my experience, I will not be returning.

had a deeply frustrating experience at the LensCrafters location in the Columbia Mall, Missouri. The staff seemed unprepared and mishandled my purchase from start to finish. They sold me a pair of glasses, took my payment, and only informed me a month later that they couldn't fulfill the order due to some internal issue. Instead of a proper resolution, they offered an inferior substitute and attempted to shift the blame onto me as the customer. This lack of accountability and poor communication wasted my time and money--I strongly recommend avoiding this store and choosing a more reliable optician elsewhere.

Very kind and helpful staff! I stopped by to get my sunglasses repaired, and the man who helped me was great. Quick, easy, and a really pleasant experience.

I can not say enough good thing about my experience with this lens crafters. I was a challenging case to work with. I did not want glasses I only wanted contacts but at the same time I needed bifocals. The Dr spent 3 hours on me the very 1st day working me in-between other clients. I had to try SO many contacts! But he was kind, friendly and diligent trying to get me what I needed! I had to come back several times after I tried contacts out in the world, to see if I was happy with how they worked. The staff were amazing! Cordial, friendly and always went above and beyond helping me. After several weeks I finally had contacts that worked for me!! I encourage anyone needing eye examination, glasses or contacts to go to lens crafters in the Columbia mall, they are amazing!!