International Eyecare Center - Hannibal

I've always went here they have always done fine and were nice but this last time I went I checked in at 1:05. My appointment was at 1:10, and at 2:10 I end up canceling my appointment and leaving because they still didn't call me back for my appointment, I don't know what was going on that day, if they were short staffed but me and everyone in that waiting room were there for ages, it was extremely frustrating in general but I'm also pregnant and my feet were swelling and I was starting to feel sick from sitting upright for so long not moving, I don't think I'll be back, or at least till after I give birth because I don't think I can deal with that again

Dr. Mueller is knowledgeable & very personable. His staff does a great job. I never have been pressured to purchase if I can find a better price elsewhere. Great team!

Can't rave enough about this vision center! Traveling through while running races in different states and ran into a contact snafu. The team was incredibly helpful, listened to my challenges and created the perfect solution. No hassle and the best experience. Highly recommend!!

Our original visit was disappointing, we waited about an hour before being told the doctor was another hour or so behind. Glad they told us and we weren't waiting longer tho. We rescheduled and our second visit was a lot better. My daughter was well taken care of, and this was probably the most thorough appointment we've ever had. The staff and doctor made my daughter comfortable by making jokes, explaining what the tests were and such. We weren't going to get glasses here as we are on a budget but turns out insurance covered a pair so we looked around and the staff was able to help find a pair that fit her face and personality. We will be back for sure.

Very understanding staff! Quick to get your needs meet!

At the initial visit, I filled out paperwork. Asked what I was there for- contacts and general eye exam/ check up. I got through the eye exam with the doctor ( OK experience with him) to be rushed to a small desk and told I could only select glasses.(I HAVE TWO INSURANCES btw, keep that in mind when it comes to options and fees) I explained that I would like contacts and that is why I was there and that's what I put down. They said I would have to reschedule and come in for a new exam. I did just that. I was charged a second office fee. Doctor tried one contact brand and wouldn't listen when I told him my preferred brand. Back out to the sales lady. She tells me my exam and contact fee for that visit would be $315 but that I could split it in half until contacts arrived. I paid half up front. I waited weeks and weeks. (Yes I should have checked in a bit sooner) only to be told that they were ordered and sent back because I didn't pick them up. I asked why I was never contacted when they arrived, to be told they had called and text me but could show no records. I had never been contacted. I was told I forfeited the half payment and if I wanted my contacts they would have to place a new order and I would have to pay the $300+ fee again. I explained that I couldn't afford that and was told that they could speak to the supervisor on Monday as I was hoping due to the lack of communication and error we could get these re ordered without losing out on that money. Monday came and never heard anything. Contacted them had to leave a message. Heard back later that afternoon by a very rude woman telling me that re ordered them (after I asked to wait to speak to the supervisor). I explained I was not willing to pay the full fee again / forfeit my payment and that I had asked to please wait on ordering them until I could speak to the supervisor. When I asked again to speak to said manager, the girl was very RUDE and said she could give me they $75 visit fee as a refund, but would not let me speak to said supervisor after asking 2-3 times. I HAVE STILL NOT BEEN REFUNDED ANYTHING. The absolute worst experience. Haven't had an eye exam in about 5 years. Wanted to try IEC. NEVER AGAIN.

Top Quality Care Can't go wrong with Dr. Ken Mueller

Would not honor my warranty on my glasses. They refused to order them after the first one came in too small. Did not put forth effort to make things right.