Vision Source Eyecare

We've been going to our local Vision Source Eyecare for several years now, we love the entire staff and the service we get from them. Jill is excellent and ALWAYS makes sure we walk away with new glasses that we absolutely love, and Aleeza (spelling?) is always a friendly face who makes sure our insurance and payments are coordinated and that we leave pleased with the service we get. This was our first time seeing Dr. Pham, what a fantastic young doctor. She has awesome bedside manner with her patients and answered ALL of my questions in depth. I would vote to have Dr. Pham as our full time optometrist, but I understand the company keeps her moving around. Would love to see her as our "home town optometrist" some day.

My visit to Vision Source in Raymore was 10 out of 10. The staff was polite and efficient. Dr.Harper was kind, friendly, and professional. My exam was quick, but thorough.

I got right in, no long wait. They were thorough and explained eveything clearly. The help I received picking out frames was fantastic! Overall great experience.

The staff and dr. Were great customer service. The whole experience was very comfortable. They answered all my questions and very helpful picking what was best for me.

This place is great!! Everyone I interacted with was very friendly and professional. The optometrist was very patient during the exam. Her voice was very calming and I really appreciated how she kept asking if I had any questions or concerns that I would like to address throughout the appointment. Following the exam, I picked out the frames that were covered by my insurance and they had a good variety of frames to choose from I will say especially compared to the last place I went too. Ordering my frames took maybe ten minutes and I was out of there. Love the place and I will continue going back here in the future!! I definitely recommend this location to anyone looking for a great eye doctor!

My experience with Vision Source: First my eye exam that was done by the tech was rushed and it wasn't done properly. And I did point that out to him several times, that I couldn't see what I was looking at. Eventually he did adjust the machine but he never retook the previous pictures. Which lead to the problems of the photos that were taken: When the doctor was looking at the photos she said that I have signs of macular pucker. I explained to her that, "I had a issues with the tech and the machines and felt it wasn't addressed." But she was confident it was correct. She did another test during the eye exam she agreed with the photos. Next I addressed my watery eyes....her solution was to BUY their eye drops that they sell and she strongly recommended it. Which I did. When I got home I really started questioning other things after the eye exam. To put my mind at ease I went and had another eye exam done. After that exam I reached out to Vision Source few days later and I told them I wanted to return the eye drops and lubricate. Which I thought wouldn't be an issue since I was never TOLD that the items were not eligible for return. After "several calls" and being told "several times" they needed to speak to the office manger on this matter of returns. Finally I did get a call from the "office manager" and it was "the owner." He informed me about the products and how good they are and how to use them etc which I understood that before he called. That wasn't the issue: The issue was I FELT had to buy them and after I had my second eye exam I was certain I didn't need them! (Never did he address why I called in the first place.) He said call or text if I have any issues or questions after I tried his products that he stands behind, well I didn't use them I felt the call was a PUSH to use the products that he sells. I reached out again to the owner and this time and explained I wanted a refund. I was told they are not refundable and he said you "can throw them away." I was frustrated. I thought to myself: MOST people don't have the extra money to throw away. I TRUSTED Vision Source. I paid for the drops and lubricant which were not cheap, I paid for the botched eye photos that were not done properly another expense and then I paid for another eye exam from a different eye doctor which I am GLAD THAT I DID I DON"T have any signs of Macular. Did I address the issue of the eye photos?. I didn't and why after listening to the the owner and his attitude I knew he would have another reason to be arrogant. Being sloppy, rushed, rude and not letting your return policy known and other issues isn't right. And just wanted to let others know mindful to about using Vision Source!!!!

My visit to Vision Source in Harrisonville was great! The front office ladies are friendly and fun! Both the doctor and technician were swift yet took time to ensure that my questions were answered.

Love the personal attention they give us and they remember us. So many places that it's like they have never seen you before. They are not pushy and give you options to help make the best decision for you.