Epic Vision Eye Centers

LONG WAIT TIMES and less than knowledgeable staff! I have been going to this location for a few years. As of late I noticed wait times are EXTREMELY long and staff doesn't seen to be knowledgeable of insurance benefits and eligibility. My appointment today was at 11:40am. It is now 1:00pm and I still haven't seen the doctor. Also, the staff is friendly but not super knowledgeable. When my boyfriend's insurance changed, it took 3 phone calls (2 with the insurance company on the call) for them to realize he was in network. In this day of technology and competition in the marketplace, there is no reason for an appointment to be over an hour behind and for staff to not have basic medical competency.

I can't praise this place enough! From making the appointment, to check in, the eye exam and ordering the glasses the whole team was kind, caring, informative, compassionate and amazing! Ms. Jenny, Ms. Cassey, Theresa and the optometrist Ms. Tiller all made my 11 year old comfortable with care and answering all the questions we had and we had alot! Thank you Ladies again!

Front desk receptionist Theresa and Sheryl were a delight. Sheryl had only been there for a week, and gave me quality service but also did her due diligence of confirming everything was handled appropriately. Sheryl was eager to help me choose the right frames for me. Theresa was kind and informative. The only caviot is I wish Dr.Tiller was a little more personable, but understand there were other patients to attend to.

I've been going here for years and am so happy I finally found an eye doctor that listens to me and takes her time to treat me. I have horrible eyes and have anxiety about the whole ordeal and every time I have an appointment Dr Tiffany makes me feel like it's no big deal and takes her time, to make me feel like a friend not just a client. I even referred my daughter.

I was recently in for service and I really wanted to point out the woman that works there, I can't remember her name, I believe they called her "T", is a true asset to the company. She was helpful and kind, outgoing & just down to earth, a pleasure to be around. Def someone to keeps clients happy.

I had a great experience at this office. T was extremely pleasant and knowledgeable. She has a great attitude and sense of humor. I would definitely recommend to friends and family.

Would give 0 stars if I could. Staff are incompetent and don't know how to bill correctly. I paid my bill at the end of my most recent appointment. Then I received a phone call a few days after my visit saying they forgot to bill me for my contact lens fitting and that I owe another $60. Received another call a few weeks later saying they "misread" my insurance and I owe another $110. This is not the first time they've called me after an appointment saying they made an error and I actually owe more than they originally told me. I would not recommend this place to anyone.

Very unprofessional! It's all female staff so they harass the males that come in especially if they're regular people that come in and I don't just mean the patients even delivery people as well! They don't care if they are married or dating someone, they just keep harassing them and making them feel uncomfortable especially the lady with the purple hair!!