Vision Xpress

This place is AMAZING! I have been to eye doctors & gotten my glasses from all over KY, CA, & MO & this is THE BEST place. The staff are so in tune they seem like a family & make you feel a part of it. The guy is so dedicated he didn't even have his lunch & told them it was OK. How great it must be to work there with such an AMAZING group. I drove an hour there & I would drive even farther for this level of service. I HIGHLY RECOMMEND. You will not be disappointed. Update: I LOVE my new glasses.

I thought the doctor didn't like brown people the way she treated literally my entire family until I read these reviews and realized she's just incredibly hostile to EVERYONE. Seems like Vision Xpress condones this kind of behavior as none of it has been addressed. Your entire staff outside of her have been AMAZING and I apologize to them for having to make up for her horrific attitude. I made sure to get a copy of my prescription so I can take my business elsewhere

I ordered my glasses on November 18th, 2025 about twelve days later not including the Thanksgiving holiday, I called and when I asked if they had an idea of when my glasses would be done, the young lady told me she couldn't find my order. She said let me check on it and I will call you back. She did call me about 5 minutes later and said okay they are not ready but they are ordered. Then the next week I called and got a different young lady who said they wouldn't be ready yet because they weren't ordered till December. I explained to her that was an error on their part. She connected me with the lab tech who told me as soon as he knew something he would give me a call. I called the following week and was told my glasses would be done in an hour. Only to receive a call from the lab tech about an hour later telling me the cutting machine cut a flaw in one of the lens and they would have to reorder the glass before they could receive and cut it again. Then I called at the end of the week to ask if I was going to get them before I go out of state for Christmas? Again I spoke with the tech who now is telling me they sent my frames out to let a different lab cut my glasses. I have yet to receive my glasses and to make it worse, I received the paperwork from my insurance company with a cost breakdown of the payment showing this company was paid on November 18th.. which proves they had my order for two weeks before they ever ordered my glass and have not even tried to expedite my order, seeing how the numerous errors have all been on their part. The only positve thing I can say is all those I have spoken with have been nice. The only problem is nice doesn't get me my glasses. I don't feel anyone has tried to go over and beyond to rectify the mistakes they made causing the delay in my order. I will not use them again. I will drive to another city if I have to. Very disappointed, Shelley B

Visited this location as I let my eye exam expire at a different location. Came as a new patient and was treated great. In and out in less than an hour! I did schedule an appointment on Thursday and was able to get in the following Monday as I requested. The staff and doctor did a wonderful job helping my needs. The store was clean, and well stocked with a lot of choices for glasses. To the staff and doctor, thank you for a great visit!

The entire front staff was amazing, friendly and kind. The doctor herself was very short and seemed irritated the entire appointment. At one point she basically called me a liar . I stood up for myself and she backed down a bit but her bedside manners are clearly not good for this line of work. I had to return for a follow up appointment thinking maybe my first one she was just having a bad day but it was the exact same attitude again so I think this is just her personality. I can deal with it and I got my glasses but many won't like that type of person who is supposed to make you feel welcome in their business. I gave 1 star because of this . If she would have been nicer , I would have given 5 stars.

The staff was amazing and very nice expect the doctor. She belittled me a lot for being pregnant and wanting to get and eye exam and possibly new glasses and contacts. She was mean and hateful. She said she would see me this one time and not ever again because there was no sense and me being there to see her since I was pregnant and my pregnancy will change my eyes by the end of the pregnancy.. she made me feel really bad.

All of the staff were amazing, kind, friendly, professional, all the above BUT the eye dr herself, was extremely rude. She isn't professional, she isn't kind, absolutely no bedside manner. She talked to me like I was a child. She talked down to my daughter and belittled her. I didn't hide how I felt. I told her she didn't need to talk to me like I'm a child because I'm not and she isn't my Mother. She will never get my business again.

I was given a specific time our glasses would be done went there and was told they wasn't done yet. I then called to check on them and the lady I spoke to was very rude. I was trying to tell her we don't have service where we live but she cut me off. If it wasn't for that then I would've given more stars