Performance Eyecare

Performance eye care sets the standard in excellence in eye care. The staff are friendly and professional. Dr Cunningham and Dr Lyman have gone above the normal standards in their care for me. I always feel heard when I go in and they always make sure I am comfortable with and totally agree with every decision in my care or type of contacts that I end up with.

I have been a patient of Dr. Lyman for 14 years, starting when I was 12 years old. I generally get anxiety before & during doctors appointments, but Dr. Lyman's calm demeanor helps put that anxiety at ease and I always enjoy my visits with him. His staff is also very friendly & knowledgeable and has been happy to answer any and all of my questions. This is a great place to be a patient!

As a returning customer of Performance Eyecare in Cottleville, I was there in April of this year for my exam and I was encouraged to purchase "Eye Promise" supplement ($221) in order to hopefully improve a pending eye condition. The lady explained the daily doses and told me to come back in six months so Doctor Lyman could check for improvement of that condition. She said there wouldn't be a charge. I returned in September for the test. As the lady began the test, she informed me there would be a $25 charge. I stated that the lady before said there wouldn't be a charge. The only reason for this visit was for a test to check for improvement. She went out to ask somebody but came back and said they were all busy. She was fairly friendly before that but then her demeanor changed. I said it's not the end of the world but stated that's what I was told. She then took me to the exam room. As Doctor Lyman and I were talking another lady came in and immediately broke into the conversation to ask me how many more bottles of Eye Promise I wanted to buy. I went out with her to pay for them ($117). She was not friendly or interactive other than telling me the total amount due and that there was the now popular additional charge for using a credit card. She got my receipt and I put it in my bag. She didn't respond with anything. Not a "thank you" or anything else. I could have been adamant about the $25 charge. While that is less than pocket change to me it's the thing of what I was told in April. I followed Dr. Lyman to Performance Eyecare because he has been taking care of me for MANY years. I was not nasty or ignorant about the charge. I always show respect to those who do their job to sell me a product or service. I expect the same from those who need ME as a customer. I walked out the door and wondered what I did wrong. I paid what they told me even though it was incorrect but I didn't disrespect them. When I was in retail the owners would sometimes remind us that the customer keeps the business open. Disrespect and foul attitudes towards a pleasant customer will often be devastating for the business. Also, the employees of Performance Eyecare appear pushy to increase sales. I don't appreciate that either. Dr. Lyman has always been kind, attentive and respectful to me over the years. However, some of the other employees are my reason to never return. I won't pay their expensive prices for foul and uppity attitudes. Also, this business will text me after I've been there to ask me to take a survey. I gave them a perfect review after my prior visit. I then got a thank-you text for my "great feedback" and was asked to share it on Google. After my review pertaining to this last visit, I heard nothing. They didn't have the integrity to contact me. I gave them time however they only respond when the review is warm and fuzzy. That's alright, now this will be posted on Yelp and Google.

Dr Cunningham and the entire staff are very knowledgeable, attentive and just incredibly friendly! Have been loyal patients for 20+ years.

Dr Lyman is great and the office gals are also very helpful and kind. Definitely 5 stars.

Everyone was nice and friendly helping us. Dr.Lyman was also nice and caring. He explained the diagnosis in detail that we can understand. He also took his time and patiently answered questions we had. We're impressed. Thank you so much.

Visited today. Everyone is pretty nice and friendly. Very detailed eye tests. Dr. Lyman was very knowledgable and friendly.

I was a regular at Dr. Lydon and got transferred here after he retired. Had a good experience. staff and Doctor was friendly and helpful. I would recommend this place to anyone.