Spec Shoppe, Clarkson Eyecare

I had a great experience with The Spec Shoppe located in St. Joseph, Mo. I was actually scheduled for an appointment the next week than the day I was seen. Reason being I would be out of town for a job. So, I gave it a shot and went ahead and stopped in to see if I could be seen.... Needless to say they were busy but the team there at Spec Shoppe made it happen and squeezed me in with a smile on their faces and exceptional service and I will have my new glasses soon!! These girls rock and need to be recognized! Keep up the amazing work and keep smiling even under pressure because in this day and age we need more SMILES!!!

Dr. Nguyen was amazing and truly went above and beyond. The office/front desk staff, left a little to be desired. There was nothing specific that made my experience negative, just seemed as though the ladies working the lobby seemed as though they might have had better things to do or somewhere more interesting to be.

I had very little wait time from the time of my appointment. Dr. Simmons took time to answer my questions and explained her findings. The technicians were very busy that day so I had a substantial wait to get my lenses ordered. I have gone to the Spec Shoppe for many years and will continue to do so.

Extremely disappointing experience. They mishandled both my glasses and contact lens orders, and now they're trying to charge me extra to fix their own mistakes. (They ordered 2 sets of the same eye instead of 1 for each.) When I called to resolve the issue, I was told the manager was "on lunch" -- at 10 a.m. And again at 1:30 p.m. Apparently, taking multiple extended lunches is a thing there. Now they're trying to squeeze another $80 out of me, despite the fact that my insurance fully covers everything as long as I stay in their budget. Unprofessional and unacceptable. That manager should be fired along with every single one of those females that clearly have no idea what's going on.

The Optometrist, Dr. Annie Nguyen, OD is extremely through with an exam and explains everything! It was one of the best Eye Exams I've had. Clarkson Eyecare should be proud to have such an excellent Dr there!

Very kind and patient ladies every time we visit. They are family oriented and show that with their greetings and care. I would say five stars!!!! Thank you to ALL the staff in this location.

Had a great experience! The Dr (Dr Nguyen) was awesome and took her time to make sure my vision was was correct! The staff was sweet and very helpful! The optician that helped me (Alyssa) was very knowledgeable and helped make sure I got glasses that I loved!!

I'll never take my family anywhere else. We'd originally went to Murphy, Watson, Burr and was treated AWFUL. Refused our prescriptions until we threatened legal action, my Autistic child was constantly treated as if he wasn't in the room even though he's perfectly capable of speaking and advocating for himself. Here at the Spec Shoppe, it's been night and day. We *never* have to ask for our prescriptions, they're given directly after the appointment by the doctor. We aren't pressured to buy product or services. They're offered, but if you say no, they don't press the issue. They're entirely patient with my very anxious Autistic kiddos (plural, I was too scared to take my other one out to MWB), and it makes for VERY smooth sailing through appointments. Everything is well explained to us, and with the kids they talk them through the whole exam and let them advocate for themselves whether they want to be dilated or if the want to try a different approach. I recommend this place to everyone. Customer support when we have called has been the kindest folk I've ever spoken to.