LensCrafters

I want to give a shout-out to Toia at LensCrafters for outstanding work and true craftsmanship. She fitted new lenses into a pair of frames -- and handled them with incredible care and skill. The frames held up beautifully, the lenses look great, and the attention to detail really showed. You can tell she knows her craft and takes pride in doing things the right way. Customer-facing work like this often goes unnoticed, but it shouldn't. Toia absolutely lives up to the LensCrafters standard of caring for your vision, and I hope her great work is recognized by her leadership. An eyewear specialist who really knows how to bring things into focus.

LensCrafter's has a very friendly and knowledgeable staff (Matt, Josie, Nicole and Adam )to name a few.I've been coming here for the past 5 years and always have received excellent customer service. Dr.Antoine staff Ms.Genna is amazing as well!! Thanks for all that you do!

Finally, the best team ever at this Lens Crafter location in Galleria Mall! Store Manager Charlene leads a fantastic team with exceptional customer service. Darius, Matt, Toia, and all the store representatives are incredible. Charlene, you truly are a remarkable leader. I hope they'll stay for a long time. Best of luck to them!

The entire team is patient, kind, and friendly. We love Dr. Antoine! Great selection of eyewear and super helpful, knowledgeable opticians. 100% from beginning to end of our experience!

About a year ago I dropped my ray bans and one of the glass lenses cracked. After dragging my feet for a good while, I finally purchased new lenses last week. When they arrived I quickly realized that swapping them out was beyond my expertise. I thought "I wonder if some shop at the mall could do it". I went upstairs at the galleria mall because I knew there was a H&M there and boom, stepped off the escalator and there was LensCrafters. I sheepishly walked in and was greeted politely by an employee who asked if there was anything they could help me with. I asked if they swapped lenses and a woman, didn't catch her name, but I think I saw "store manager" on her name tag interjected and asked if I already had the lenses. I pulled my damaged sun glasses out along with the new lenses and she said "I can take care of that for you". Within maybe 5 minutes my ray bans were like new again. They even offered to toss the old ones for me. The best part? They did it for FREE. I was not expecting that and was 100% ready to fork over some cash for their care and assistance. I was really blown away. Thanks to your whole team and especially to the kind manager who did the hard work. I will not soon forget.

Matt is FABULOUS! I feel like I just went back in time to true customer service. I received above and beyond service starting with me calling frantic after leaving my glasses on a plane, to having my lenses there waiting for me, help selecting the perfect frames, and a turnaround time to finished glasses I didn't think possible. The whole team was kind and turned a bad day to delightful! Highly recommend!!

Dr. Antoine, his staff, and Adam made my first experience with Lenscrafters a pleasant one. I loved their professionalism, empathy, and honesty in helping me assess my vision health.

Mr.Adam was supper sweet and very respectful. I informed him about a bad car accident I was in on October 24,2024 I was in a coma and on life support. It was very nice being able to talk and share my stories with someone that listen and very helpful. Thank you the amazing service