LensCrafters

Customer service is fine, glasses came crooked and no one can get them straight. I wasted money and how have to buy a new pair out of pocket!! LensCrafters is awful!!! I will never purchase from them again!

I arrived at 2:48pm on a Monday afternoon for my son's 3pm eye exam. My original appt for a couple weeks prior was canceled a day or two prior due to the doctor having a family emergency. Upon arrival, there was no wait. Front desk staff told me the doctor was still on lunch but they would get us checked in. I provided insurance information and complete an intake form. This was all completed by 3pm. At 3:10pm, my son said "are we doing this today or tomorrow... because they taking an awful long time" haha. I agree. I got here early hoping to be seen on time, especially as I needed to be back home by 4pm to continue working. At 3:12pm, we were brought back to begin the pre screen with David, who also checked us in. 12 minutes after the appt time, isn't horrible. David was patient and friendly. He had a calming and chill voice. Unfortunately, during this process I was told I would be seeing the same doctor we did last time, which is what I did not want. During my last experience, I saw my son get answers wrong during the exam and he said it was okay... At this point, I was worried but hopeful. At 3:29pm, the doctor came in the room and completed the exam. Thankfully, this exam was much better than my first experience. The doctor was friendly and engaging. My son had questions regarding the pictures of his eyes, which were answered. After the visit, I got a copy of his prescription. I buy frames from Zenni, which has a wide variety for an affordable price.

Have been coming to this store for probably 15 years, and have gotten wonderful service every time.... until yesterday. Walked in to get my lenses replaced and was immediately told by Gregg (store manager) it would be 3-4 hours and we'd have to leave them there because they were busy. The last time I had my lenses replaced (a few months ago), it took only 5-10 minutes, so I was of course curious about other options that wouldn't take as long. We had kids at home we needed to get back to, and I wasn't prepared to be visionless for that long. Any and every question I asked was answered with a short blunt response, that denied any idea I had, and made me feel dumb for asking it. Is there any way I can have the lenses to put them in myself? - "No they need to be cut". Can you use the identical pair on the shelf to cut them so I can keep my glasses in the meantime? "No we have to have yours." Is there a waitlist we can put ourselves on? "We don't have a waitlist." I wish I could portray just how short and careless he was with every answer. Not a bit helpful, and seemingly on a rude power trip to just deny us of any kind of assistance. You would think a manager would at least offer a counter solution like - it may be done sooner, or if you come back in the morning first thing it may be a better time. Very frustrated- I leave and say we'll just come back another time. My wife calls them on the way home and asks if we can set up an appointment the next day in hopes that it won't take 3-4 hours. They say they don't take appointments... but the store is currently empty and they should be able to do them now. The store is EMPTY.... 20 minutes or so after we left; after we were told it would be 3-4 hours because they were so busy. Even more frustrated, we head back to the store and thankfully were greeted by Chris, and my glasses are taken back by Bryant- both wonderful guys and providing the service I've loved there for so many years. Guess what.... the lenses are already CUT, so it literally takes 5 minutes to replace them and so that whole ordeal was such a waste of time and energy. Gregg comes out and says "there's no way I could have known they were already cut". Well maybe if you had checked first before shutting us down??? Literally if I had talked to Chris or Bryant first, none of this would've been an issue. Because of the way we were treated by Gregg, I will never step foot into or give my business to that place again. Gregg should be ashamed of himself and learn to leave his ego at the door. He could certainly learn a thing or two from his employees on how to treat his customers.

Last Weekend Stephen was a great help during my visit! He was very personable, engaging, and even picked out a few glasses he thought I'd like -- and he was spot on! His sense of style really showed when helping me choose the perfect frames. He made the whole process smooth and quick. Got me in and out with no hassle. Thanks so much

Jeff (T-Bone) was amazing! I can tell he really loves helping people. He was patient, kind, and very knowledgeable. He showed me all the options and even advised me on my future purchase. I highly recommend Lens Craft in Four Seasons Mall. Just know you are in good hands!!

Visited Jeff again on 4/19/25 and He is an amazing optician. He has great patience and listens to all your eye care needs from selecting frames to your financial situation. He gives great customer service every single time!! Jeff was really amazing!! He was attentive to my husband and I needs. He went the extra mile to make sure he gave great customer service!! Even after we left he called us back due to him checking on our insurance benefits to make sure we maximized it to the fullest. I will absolutely conduct business with Jeff knowing he takes care of his customers making them feel comfortable and satisfied!

Chris & Bryant were very helpful with helping me find the pair of glasses I needed. Prompt and professional service! Thank you!

I had a wonderful experience from start to finish. The staff was warm and friendly, each process was explained beforehand, and the timeframe was expedited quickly. My Eye Doctor was extremely friendly and helpful. After I selected my frame, the checkout staff was able to process my purchase with offers of discounts and gave me options with price differentials that helped in my selection. The entire time spent at LensCrafters was flawless. I am a satisfied customer.