Gretna Eye & Aesthetics

This clinic has changed, for the worse. The doctor is good but front of house/ billing/receptionist staff truly does not care about the patient experience or patients at all. After submitting paperwork multiple times and asking them for 3+ months if they can let me know if my insurance was approved they ignored me, let me drive 2+ hours to an appointment just to share the insurance was denied, day of. They then acted like not being prepared to pay 4-5 thousand out of pocket was my problem not theirs. The customer/patient serving staff act like non aesthetic patients are not worth their time. No patient care or kindness from the staff other than the doctor(who I do still think is a good doctor). I would not recommend

As an eye doctor myself, I hold very high standards for eye care. I attended a conference and heard Dr. Chapman's lecture on pediatric eye care, specifically about near-sightedness. Since then, I was also fortuneate to listen to her speak on a podcast about kids' vision. She is so knowledgeable that she is teaching other doctors! I'm impressed with her expertise and her commitment to excellence. Her patients are so lucky to be in her care!

Sunday evening I got a foreign body in my eye. They got me in Monday morning right away. Dr. Chapman kept me calm and got it out right away. The ladies were so helpful and friendly and very informational. I also paid what I was quoted. 10/10 recommend!!

As a healthcare provider myself, I cannot recommend Dr. Chapman enough. I have been seeing her as long as I can remember since middle school (I am 29 now). I moved to Virginia 2 years ago and frankly cannot fathom trusting anyone else with my eyes, so I fly back to Nebraska to see her (even though she is now out of network with my insurance). I have a very high power prescription and high risk myopia so this can indeed be billed through medical insurance. She is constantly staying up to date with new technology / new treatment and therefore needs to charge more to be able to offer these specialist services. I hope I can continuing seeing her for many more years to come. Thank you!

Two years ago I gave this shambling shady business a 5 star review. Needless to say my feelings have changed. What I write in this review was my experience and seemingly many others, and the sheer number of old 5 star reviews compared to the more recent 1 stars should be acknowledged before visiting. Proceed with caution when visiting Gretna Vision Source/gretna eye & AESTHETICS or whatever other name they decide to go by to avoid the negative reviews. My experience here started over 3 years ago when I received a referral from my doctor to visit this location for specialty treatment. Three years ago it may have been the case that this place truly did have it all... maybe. How would we know as patients. Well, after a year of what felt like pretty typical diagnostics and prescription lenses, moderating the care of my eyes, The business model changed. What used to be a visit where i would check in and wait maybe 10 minutes then get care turned into signing a 2000$ annual contract to get less than helpful care. I questioned this new practice with the upfront charge for a years care and asked if it was required as my vision had been moderated perfectly fine for the year prior to the new payment system. They assured me it was essential and that the eye care I received here I could not find elsewhere. Coming into my appointment following these sketchy contractual terms I asked Dr. Chapman DIRECTLY alone in the room if there were any facilities that could fulfill the same functions for my eye care as her facility. She assured me that gretna vision source/Gretna eye & Aesthetics was the only place that could provide sufficient care to me in order to maintenance my condition. I was also under the impression that my lenses were special order and that it would be functionally impossible to get them elsewhere. and while i was never told this directly unlike in the last paragraph, however I was definitely made to feel this way. Consistently the entrapment I was made to feel was off-putting and I was left questioning my care. Now I am almost certain that I was more of a paycheck to them than a patient. I ran into my childhood eye-care provider relatively recently and I asked her, Does your facility have the same capabilities as Dr. Chapman and she assured me the answer was yes, and why am I confident she was telling the truth? because unlike Dr. Chapman and her corporate greed fugue, My former eye-care provider works for an excellent hospital and she doesn't not directly pocket the cash or make me sign any sketchy paperwork. I cannot believe I didn't see through the lies and dishonesty of this places business model. BUT HOW COULD I HAVE. I WAS ASSURED BY DR CHAPMAN I WAS GETTING THE BEST CARE POSSIBLE in Omaha AND Council bluffs. Take me to court for libel and slander over a google review, your business practices are disgusting and deceitful. Do no harm has left this business and greed is the only thing this clinic encompasses.

I have had excellent care at Gretna Eye. Dr Chapman answered my questions and explained the test results and treatment options very well. I definitely felt reassured after my visit.

This place has changed. The eye doctor I had was a fast talking up seller who cared more about pushing products than caring for patients. It's hard to tell if you actually need what he's trying to sell, or if he's just trying to push product. Guaranteed before you leave this place they will try to sell you on an overpriced microwavable eye heating pad. They also fumbled my insurance. Not sure if they submitted it wrong, or just tried to bill my old insurance company, but they sent a $300 bill that was supposed to be my annual free eye exam that is covered by Insurance, to collections. So now I'm paying it out-of-pocket just to keep it off of my credit report. I came here to try to get away from that corporate vibe, but it was no different than going to one of the big retail companies. Never going back

I highly recommend this practice. Dr. Chapman is incredibly thorough and clearly stays current with the latest advancements in eye care. She took the time to explain everything clearly and made me feel confident in the care I was receiving. The entire team--from the front desk to the technicians--was professional, efficient, and attentive. It's a very well-run office.