Elko Eye Center

I've been a patient of Elko eye center for years. Dr. Houchin is top notch I've had a great experience with him thus far. The glasses department is very friendly and helpful. "BUT" Trying to pick up my glasses during business hours on Friday 11:30 and 12:45 closed, today 10:45 closed. If I may make a suggestion, if you're going to step out leave a note on the door saying when you'll be back. I have a 25 minute drive to get here. I can't do that multiple times a day or every day. Yes I could have called first but I was already in town for other errands.

So very satisfied with the doctor and the office staff . Love my glasses I got two pairs regular and sunglasses ! I can tell you the reviews are not all true! I totally loved this experience !!!!!!!

The staff are great! Dr Houchen was amazingly patient with my wiggly 5 year. We will definitely be back. Update: My sons glasses were ready exactly when they said they would be, even with a holiday and being closed for a day. Pickup was seamless.

Absolutely miserable experience, I knew I wasn't going back when I went out to get a box of contacts from my truck for the doctor. After using 6 hours of annual leave to come into town before the office closed on two separate occasions because I was informed that my contacts were in and still not being able to pick them up confirms what other reviews I've read (I wish I had read them prior), to others that share my experiences, at least it doesn't take long to learn, right! I feel your pain! Once if ever I do get my contacts I will put this office gladly behind me.

I brought my daughter there when she was 18 months old! They where amazing with her & she did great. Doctor was great with her & we got her glasses. I was also able to purchase frames from somewhere else, they didn't have very small frames at the time, and we put her script in those! She's been wearing them since! Can't wait to take her back! Friendly staff & the doctor is great with kids

Worst experience! They called me to pick up my glasses and no one was there. Had to go back the next day. They did no fittings and no followup l wasted over $500 on glasses I cannot wear. They told me to wear them for 2 weeks. I can't wear them for 10 minutes. I will never go back.

Dr. Houchin is the absolute best. You are not a number to get in and out of the office. He spends time with care and explanations. Thank you Doctor.

This place is ridiculous! I went there for years with not much problems until now. I went in at the beginning of March this year. I had a full exam done and was told i had to wait for my trial contacts before I could get my prescription and order at Walmart where I normally get my contacts. So I was told in March my trials were ordered. I called multiple times and they said they had an issue with where they got tge contacts from and it wasnt their fault and they didnt know what to tell me. Then in April I called and they said there was issues with the ONE person who know how to order contacts and it wasn't their fault that mine were not ordered. So they had to call an old employee to get them ordered and mine would then get ordered. So then again after calling in May they told me again there was another reason mine still didn't get ordered and again its not their fault and they were ordered in May. They still refused to just give me the prescription for my contacts so I could go else where. At this point they were RUDE beyond compare and even today I left in tears frustrated because they finally gave me my RX but it was the wrong prescription and told me again my trials didn't get ordered until this previous Monday, (memorial day). Makes sense... they are the WORST place to go and i am never going back! If I could give 0 stars I would.