Pearle Vision

This place is horrible! My mom has a cognitive disorder where she doesn't quite understand the values of money and she gets confused when it comes to the cost of things. She's had a massive stroke where she had to learn to walk, talk, read , and learn everything over again. While She has recovered tremendously and has gained full independence of daily activities she still hasn't quite mastered some of her cognitive abilities. My mom went to this place and was SOLD an extra exam that she did not need. Her glasses were covered under her insurances but because she said yes to a $45 exam she was unable to get her glasses until she paid the $45. I went to the office to get her glasses and tried to explain to the manager LOUIS that my mom didn't understand that the extra exam was $45 she has a cognitive delay and didn't know it would be extra. I told him I should have gone with her but I didn't know she had the appointment. His response to me was, "if I had a parent or family member that didn't understand the cost, I wouldn't let them go by themselves. I would go with them so they won't cost me money out of my pocket." He the. Proceeded to say, "we pay billions of dollars for the equipment so the doctors can examine the patients I can't do anything about the fee." For me it's not about the fee. It's more about the way they sold someone who didnt understand that it would cost extra and WITHHELD their glasses until the money was paid!! Made smart comments about how she shouldn't come alone then. In addition to this there were notes in the system of this happening with my mom last year and her not having the money for the extra exam but someone (me) paid it later. Maybe ask people to pay for the exam before you do it? Then you will see they don't have the money. Or let ppl know we are more about selling you something than you getting your glasses. My mom goes here because it's the closest to her home. Unfortunately she won't be back...simply because they rather sell sell sell than actually care about the people that come in there. It's unfortunate because it's in a democratic where some just done have the extra money but you push it anyway? And hold the glasses? Read the room!! Try to meet the patients where they at!! Actually care about people!!!

110% Worth the wait! The place was packed when I got there and I waited a LONG time to see the optometrist. I was a little grumpy but the staff there is super nice and unflappable. Once I got in the back I realize why the wait was so long because everyone there took their time and made you feel like a person not just a number. I will be back and I will be recommending them to my friends and family.

I had a full service eye exam at Pearle Vision located at the 1820 E Lake Mead location today. It was an amazing visit, marked by excellent customer service from Cynthia, Dr. Motola and Maddie. Cynthia completed the diagnostic testing and was extremely pleasant, knowledgeable and patient. I enjoyed how thoughtful Cynthia was as we completed testing. She is a true asset to Pearle Vision. Dr. Motola was extremely thorough, thoughtful and explained the results of all my tests. He patiently worked with me to ensure I completed the eye testing to determine the glasses that would best help me regain vision and training of my left eye due to my failure of upkeep and maintenance of my annual exams. If given the opportunity to work with him, I highly suggest you do. Dr. Motola has a kind, respectful demeanor and is passionate about what he does. It was a blessing to meet him and become his patient. Finally, I met with Maddie who assisted me with choosing my glasses. She thoroughly explained what my insurance covered, suggested the best options to maximize my dollars by advising me of coupons and specials available. Her first recommendation for my frames were my favorite. I chose this location because I researched there reviews. Many of them spoke of the kindness and expertise of the staff! The reviews were absolutely right!

Tara! Omg! Thank you sooooo much. Getting new glasses will never be not fun again. So many choices, great prices, payment plan, and excellent opticians and front desk. I could go on and on but I want to go try out my new glasses. Thanks so much!

Highly recommend!!!!! I came in for a check up and new glasses. Staff was friendly and very helpful. Dr. Motola really cares about his patients and it shows. For $44 (optional) you can get eye scans that replace those awful eye dilation drops. Totally worth it. I came early and looked at glasses with Madeline before my appointment. She helped me find the perfect glasses to replace my ray bans that recently broke and took my measurements. After my appointment, she was assisting another customer and Adrian helped me. Definitely great team energy here. Recommending this place to all my friends! Thank you!

!!Long wait!! appt was on 02/09/26. My kids and I were waiting in the lobby for almost an hour. My son's appointment was at 11. They called him back at 11:55 and thats just to do the pre eye exam tests. Then he was called back at 12:25 for the eye exam. So we ended up leaving at almost 1pm. 2 hours for an eye exam. And no, we are not going to wait another hour for someone to help us with glasses. Got my son's prescription and left.

Had my first ever visit here today and let me tell you, I LOOOOOOVED it. Hands down the best experience at a doctors office I've had in a while. I recommend. The doctor did a thorough check on my eyes and actually paid attention and listened to me. Guys you HAVE to give them a try. But if any one ever has a bad experience here I can GAURENTEE it was because of YOU cause EVERY SINGLE ONE was very kind and sweet.

What a wonderful experience I had with coming to them for the first time with my kids . Yazmin was beyond great (heck the whole staff was wonderful ) . Dr. Motola very informative and shows that he actually cares about the well being of his patient eyes , I wish I would have come to them first when we first moved out here instead of the other eye place we went to that was absolutely no help . But so thankful for this location of Pearle Vision because they all were beyond helpful . It's also a plus to be able to have a visit on Sundays , my only complaint was the wait for your appointment time , I think they had too many people booked around the same time . Great job to the staff at Pearle Vision .