David M. Vander Veldt, OD

Subject: Formal Complaint - Predatory Billing Practices and Unauthorized Appointment Scheduling To Whom It May Concern, I am filing this formal complaint against DAVID VANDER VELDT's OFFICE Meadows Eye regarding a $25.00 "no-show" fee resulting from an appointment I never authorized or requested. I believe this company is engaging in a predatory "auto-scheduling" scheme designed to generate fraudulent revenue from unsuspecting patients. Statement of Facts Over one year ago, I visited Meadows Eye for an eye examination. Unknown to me at the time, the office--without my consent or signature--automatically scheduled a follow-up appointment in their system for exactly one year later. I was never consulted about this date, I never agreed to it and had no idea and appointment had been created FOR ONE YEAR LATER. One year later, I received a bill for a "missed appointment" that I never made. Furthermore, the office has sent a notice threatening to report this "debt" to the credit bureaus if I do not pay. Nature of the Dispute This is not a simple clerical error; it is a systemic scam. By unilaterally placing patients on their calendar without permission and then charging a fee when the patient inevitably "misses" the unknown appointment, DAVID VANDER VELDT's OFFICE Meadows Eye is effectively extorting money under the threat of damaging credit scores. Charging for a service (or the absence of one) based on a contract or appointment that the consumer never entered into is a deceptive business practice. Desired Resolution I am asking for the following actions from DAVID VANDER VELDT's OFFICE Meadows Eye: Immediate Voidance of the Debt: The $25.00 fee must be removed from their books entirely. Written Confirmation: A receipt showing a zero ($0.00) balance must be mailed to my address: Direct Contact: I require a phone call from the Billing Department (PO Box 80450, Las Vegas, NV 89180) confirming that this charge has been retracted and will not be reported to any credit agencies. Cease and Desist: I demand that DAVID VANDER VELDT's OFFICE they stop the practice of unauthorized auto-scheduling for my account moving forward. Attached, please find a copy of the fraudulent bill and the credit threat notice. I look forward to your prompt assistance in resolving this matter and holding this business accountable.

I am writing to say how pleased I am with the eye exam that I received today. Dr. David Vander Veldt is an excellent Optometrist. He is very professional, efficient and has a great personality! I am very impressed with the facility and all the employees. I highly recommend Dr. Vander Veldt at Meadows Eye Physicians and Surgeons! Margaret Ann Williams

David Vander Valet was very friendly and professional. He answered all my questions and did a thorough exam. Staff was very friendly and patient with a few rude customers. The gentleman who helped me find the right frames and add-one was great and extremely nice. The only thing that bothered me a little was having to wait for almost 40 minutes past my appointment time to get in. But overall they do a great job.

The staff is friendly, courteous and professional. Dr. Vander Veldt is pleasant and knowledgeable. He is accurate and truly cares about the patients needs. I have inquired about various procedures on brochures and was satisfied with his information. He was honest to say when something wasn't necessary. No upsell. Not even in the optical department. Stephanie's the best!

I am very pleased with the Doctor he has done an outstanding job of helping me with my eye issues and today we received great news the medication he prescribed is doing it's job. The entire office staff is great could not ask for better care and consideration. Now I wish I could find an MD as good as Dr. Vander Veldt I would be all set.

All areas of the organization were quite a nice surprise. If tasked, I could honestly not find a single, even slightly negative facet in the office. The doctor was pleasant and engaging. The woman who helped me select my frames and place the order was top notch. She was honest and offered many tips to make my eyeglasses perfect for me. Thankyou very much for being here in Pahrump.

I was very impressed with not only Dr. Vander Veldt but his assistant Scotty and Jenna who helped me choose my new frames. All three were splendid and so glad that I chose them as my new provider of eye care!

I really love Dr.leeks but he is so hard to get a appt with so I decided to see Dr.Vander. He was kind listen to my concerns did not rush me explained everything! Everyone was so nice and helpful. And took the COVID 19 seriously which I truly appreciate! Love this office!