Rick Winkelman, OD

Flew in for the weekend to go skiing. Left my toiletry bag at home with my contacts. Dr. Rick happily looked my prescription and gave me a free sample of contacts, case, and solution which will last me the weekend. Thanks Doc!

My wife and I showed up for our appointments 10 minutes early to our appointment with Dr. Winkelman. We waited until after our appointment time for the current patient in the exam room. Then a family of three walk in and say they are sorry they are 30 minutes late for their appointments and the receptionist says no problem. Winkelman then has all three go into the exam room leaving us in the waiting area already passed our appointment time. This is unprofessional and should not be the way things should have went. The receptionist said that they never turn away patients even if they are late. We then left. What makes our time less valuable than the other families that had no concern for our time and neither did the Doctor. We will never be going back to Winkelman! Go luck to his business.

total waste of time and money! website says "comprehensive exam" - not! all he did was have me look at a series of charts with black letters on a white background and asked between the 2 each time which one was clearer. told him i had a floatie in my left eye and he never commented on it during the visit. he looked in my eyes and said beginning of cataracts but no need to do any thing for 3 years. but then as i was getting ready to leave he said check back in a year, year and a half. then he said "next july" - 1 year out. seemed he didn't have a clue about the cataracts. took the prescription to optical. picked out frames and ordered 2 pair progressive and 1 polarized single vision distance sun glasses. picked them up the following week and as i was driving out of the parking lot wearing the sunglasses saw a guy on the corner holding a sign panhandling. i was 5 cars back and could not read the sign. i couldn't read the sign at all until i was right next to him. as i went down the street could not read the street sign (plumb ln) until i was at the intersection and not very clearly. as i was driving home could not read any traffic signs, street signs, signs along the street or anything else and all the street lights were blurry - all just a complete blur. tried on the progressive glasses and that distance lense was no better. put on my non-prescription sunglasses and could see better - but not clearly. called his office and had to go back as a walk in as no appointments available for the next 10 days. when he saw me told him the glasses for distance were useless. he repeated the same exam and came up with the same results. i asked repeatedly why can't i see distance then with these glasses - he said "i don't get it either." took the glasses over to optical and the gal checked the prescription and alignment and all ok there. again not understanding why i couldn't see distance with these glasses - and dr. winkleman having no answer - i made an appointment with another optometrist for a second opinion. now (sorry folks!) - long story short - she did the same test he did with only very slight differences in the numbers. she then said she disagreed with him on the cataracts - she said i won't see clearly even with prescription glasses until cataracts are taken care of. she did a few other tests and said i have a small tear in each retna. she also sent me into the other room for another test to be sure there was nothing behind the floatie causing any trouble - there wasn't. she also dilated my eyes and checked them. so now i have to see a doctor about the tear in my retnas and *then* i can have the cataract surgery. after all this her bill came to over $500 but medicare covered all but $85 (i don't have vision insurance) - less than what i paid for winkleman's "exam". think twice foks before going to dr. winkleman. p.s. - took the glasses back and got a full refund pps - on the form i had to fill out before seeing the doc one of the questions was "would you like information on lasik" - i circled "yes" - guess what - yep, never mentioned by him or receptionist - doubt she (receptionist) ever even bothered to look at that...

Highly very unprofessional Optometrist in the Reno and Sparks area that doesn't care about new business. I just show up for my appointment that was made over 2.5 weeks ago to have routine eye exam. At the time of scheduling my appointment I asked (Katie, can't remember her name) if there was any paperwork that needed to be filled out and if she would like a copy of my vision insurance card so that the Doctor's office could verify insurance companies and coverages prior to the appointment. Fast forward today, I showed up for my appointment 5 minutes before. I was told by the doctor's staff that I needed to fill out paperwork and they need a copy of my vision insurance card, which I already provide to them over 2 weeks ago. After sitting there in the office for almost 8 minutes passed my appointment, I was told by the doctor staff that they never confirmed with the insurance carrier and I would need to either pay for the appointment and deal with the insurance company for reimbursement or reschedule the appointment that I made. I wouldn't waste my time with Dr. Rick G Winkelman and his office, very unprofessional, and they treat you like you don't deserve to be their. The front desk girl couldn't even say "how are you doing this morning or welcome to our office" when I walked through there sliding glass door! Instead they treat their new customer like this, "do you have appointment" was the first thing that came out of the employees mouth with no smile, nothing. Not sure how there still in business, or how Costco, Inc allows them to treat there members this way. Shenanigans!

This is the independent contracted optometrist inside the Reno Costco. I prefer the Reno Optometrist to the Sparks Costco. I live in Sparks and it is worth the drive for me. My family have been coming to the Costco Optometrist for several years as we switched from the Sparks one. The office is super small. It has a small desk with the receptionist right as you walk in. There are three seats in the office for clients. Then just behind the seats is a small table with a magnifying glass and a seat for a client to try on contact lenses. Doctor Winkelman is kind, friendly and thorough. He makes sure that you are aware of all your choices. Appointments are easy and convenient to make. His receptionist seems easily annoyed. There was a gentleman in a wheelchair who came to the door (as there is a little bit of a bump that made it hard for his wheelchair to go over) he tried asking for an appointment but she was on the phone and then when she hung up she ignored him. It appeared to me because she was annoyed. I like the fact that I can go to Costco and get my exam, frames, contacts and more all at one stop. As a matter of fact my whole family goes here. Several years ago we were in Disneyland and my daughter lost a contact. We were able to contact the Anaheim Costco and purchase her prescription contacts from them. What a nice perk.

Seen Dr. Winkelman for years. He is the best! No nonsense, honest and a great doctor. My kids like him too. I highly recommend him!!

I had a long time Dr. I would see in Carson City but the distance and time it took to get an appt. wasn't worth it for me anymore. I gave Dr. Winkelman a try as a couple of trusted friends suggested him. Boy, am I happy with the service I've received at this office and Doctor. He's always so friendly, remembers to ask about my family and so on. At first, I was concerned by the quickness and shortness of the time with the Dr. but when I did go to another eye doctor I realized that Dr. Winkelman was just as thorough as the other, just a little quicker. The office is small and cozy. The girl at the front was nice, professional, helpful, even when a "gentleman" came in and was rude & demanding. I will continue seeing and recommending Dr Winkelman.

My wife and I have been seeing Dr. Rick for years, both to get annual eye exams and to get various bits removed from our eyes that we seem to blunder into getting in there. Always caring, quick, professional, effective service. Would hate it if for some reason we ever had to go somewhere else! He is THE BEST.