Nashua Optical Company

Wow! Sorely disappointed with the "service" in the optical shop located inside Nashua Eye on Coliseum. (The opthamologist and all the medical staff were beyond fantastic.) Eye shop gets negative star. Go elsewhere. Woman who assisted us was disrespectful. I do know her name and will spare her the embarrassment. I was there assisting an elderly patient. Her prescription had not changed since. her last visit & all we needed was her pupilary distance. She needs several pair of eyeglasses due to misplacing things. As with most elderly ... fixed income, can not afford to get several pair there. Their computer system had changed and her measurement was no longer recorded in her file. $45 fee to hold a ruler to her eyes. As the loss of record is not the patients responsibility remeasuring is not a cost the customer should be responsible for. Rudely expressed dislike and absolute failure of online eyeglasses. Everyone I know, husband & myself included, likely 50 pair of glasses or more have had zero problems. I can only guess she gets a commission. If she is paid hourly ... shame on her. Discrediting a competing business is unprofessional. She was old enough to know being rude is unacceptable. Likely she could care less due to customers being handed to her. I will never place an order there and will tell everyone I know to use a different shop for their eyeglasses. There are many eye boutiques with fantastic service, knowledgeable and helpful sales people.

If you need the best optometrist in the area, I can highly recommed Robin (Nashua and Hudson locations). She is amazing!

Awesome