Star Optical

Went to get eye exam. BRENDA STORE MANAGER SHE CLAIM TO BE. Tried to use my FSA debit card for my copay and the difference after my insurance. Card kept declining this went on for about 45 minutes. I ended up had to pay out of pocket for the difference,which was over a $197.00 and change. The person that assisted after paying I asked for copy of receipt because the glasses will take about 2 weeks for pick up. She responded at the time of pick up I will get my receipt. After a week received text glasses ready for pickup. Other half went to get the glasses. Upon reviewing my recipe she charged me 35.00 protection fee for damages which she did not discuss with me. I had to go back because glasses prescription was off. The person assist was not in the that day. I asked someone else in the store and she confirmed she should have discussed the fee with me and I have to wait for to call me back for a refund. This lady told me it was revew with me when she called. But she will refund my card. But because I paid cash takes 4-6 weeks for them to issue a check and I paid cash. Her reason for the time frame was balancing the cash register. I asked for the store manager states she is the manager. PLEASE THINK TWICE BEFORE DOING BUSINESS WITH THIS STORE CHARGING FOR SERVICE DIDN'T REQUEST OR DISCUSS.

I bought a pair of sunglasses to them for them, to add a prescription lens. They stole my glasses and told me that they got lost during shipping. They said they were going to give me my money back but instead they asked me to pick a pair of glasses that were not Designer frames. It was The frames that Medicaid pays for and when I try to go get a different pair of glasses A few months after from a different company, I found out that this establishment used my Medicaid to pay for my free replacement frames that they stole. they told me that I was an eligible because Medicaid already have paid for my glasses so the glasses they gave me as a replacement was not free or on their expense they charged my Medicaid. I haven't been back since this place is a scam if you own a pair really nice glasses purchased with your own money and need fixed or medicated. Do not bring it here because there's a chance you may not see them again.

So annoyed they're not very helpful. If you have a high prescription with glasses and you go for frames not helpful at all frames are not durable , annoying and the side eyeing that's why you have to travel outside of Paterson unfortunately go the distance for the quality especially if you're paying a lot of money for medication's and additions on Your lens.

Staff and doctor are wonderful. I came in as a walk in and was able to be seen in a reasonable amount of time. The girls in the front are very pleasant and professional so I decided to make an appointment for my son for the same week since he was due. They were again very professional as well as patient. The best part was there was no wait time with an appointment. As a walk in it didn't take long at all but with an appointment you are pretty much seen right away. My daughter will be visiting them in the very near future as well.

The ladies was very helpful with finding the right fit for my face. They mad you feel safe a d comfortable very nice and warm you can tell they love what they do. The best customer service from the check in to the end of checking out. They also was great with helping the boys pick there glasses out. Great place

Initially I had an issue with an order on one pair of glasses. Was unhappy and a bit frustrated I then communicated with the company about my dissatisfaction and was given a full refund. Since then the manager Doreen has changed my perspective and I have now went back and purchased that glasses feeling much better about the entire experience. I recommend anyone to feel comfortable with Star Optical and their ability to get the job done right.

Booked an appointment here for the first time today and was very pleased with the service. I was pretty checked quickly, didn't have to wait very long for the doctor, and got a pair of glasses that I liked. The staff is nice and fast. My glasses were even done within an hour of getting my prescription!

Great prices and great staff! Accepts a lot of insurance as well! Had an amazing experience here. Picked out a designer frame and lenses were priced well! Been to see Dr. Van and Dr. Shin and both are amazing at explaining exactly what was wrong and what I needed.