Eye Associates of New Mexico Retina Center

I have been a patient of EAA since early on at their former downtown MLK offices. I have had two very successful Cataract Surgeries at both the Rio Rancho and Albuquerque locations . I write today only of their new offices at the "I25" location. The waiting area is attractive, very spacious, airy, and comfortable. All staff are quite cordial and professional in appearance and demeanor. All private vision eye offices for pre and during Doctor time, very appropriate. The waiting time to see nurse and doctor both appropriate. Very kind assistant person preceded the actual Doctor. My rating would be a high five except for one exception: What I am surprised and literally uncomfortable with is the very first room/area you are brought into for a pre-pre exam. Albeit you spend only ten minutes at most in this room, the rolling seats with very little and very low 'backs' extraordinarily uncomfortable. That in itself was a hard way to leave the spacious and with comfortable seats waiting area. My main concern however is not the physical discomfort but the fact that four/five other patients are crowded into this 'intake space' (my term) at the same time that you are. All the expense of these gorgeous and long awaited new offices get a F-/1 Star rating for the design of this 'first impression' very personally demeaning and way too small for room filled to the Max with four patients and four entry level care personnel. In all my fairly extensive history with various facilities both new and older of EEA, there's no excuse in my mind for this jammed up four or five chair entry part of a patient's visit. In an attached 'selfie', I am wearing a bright red shirt; surrounding me on all sides left right behind are other patients sharing with care personnel personal information. This is easily the smallest room/area including very spacious/clean/well kit restrooms, in the entire facility. Truly, I do not see the reasoning behind patients having their names called, and proceeded into this 'closet' of a room with four or more other patients and four or more care personnel with less than zero privacy or comfort afforded to the 'herded up to separate computer screens for inout of private patient information. This riom is NOT designed at all with patients in mind. Another two photographs show a typical meet the Doctor room where you are left alone as your eyes dilate in a brightly lit empty office. I turned off tge bright light while waiting...Even the very old AEE facilities had more light empathy in their patients with dilated eyes to sit comfortably than this rather new but common place Doctor/Patient room-once again not designed with the patient (with light sensitive eyes) in mind. As mentioned, I have had wonderful care including two successful Cataract Procedures and many eye exams, my visit today 'went wrong' for me in that very first impression too crowded room. That room deserves an immediate Corporate change-up as it is a shame the room negates the kindness and professionalism of Doctors and staff.

Dr. Murphy was very kind and knowledgeable. He explained what the exam would entail and his findings and plan of care with myself and my husband. Both Technicians (sorry I can't remember their names) that I saw were also very kind, explained what exam they would perform. Very good experience with EYE Associates every time I visit. Definitely recommend!

I've required vision correction since I was 3 years old (over 60 now) and have been evaluated by literally hundreds of optometrists and I would rate Dr. Callahan in the top 3 that I've been evaluated by. She knows her trade and has her patients best interest at the top of mind. Her bedside manner is second to none. Great doctor! Highly recommend!

Dr. Shaikh was great! His manner was kind, his communication thorough, and he clearly has great surgical skills. He answered all my questions in a way that was easy to understand.

Dr. Thompson was great. He has a great demeanor and very knowledgeable and helpful. He makes you feel comfortable. The wait was a little long, but the people are friendly and professional. Definitely recommend.

I am very pleased with my recent visit to Dr. Andrew Murphy office. His assistant who did the preliminary work of checking on the situation of my eyes did an excellent job: He did a thorough job with care. The explanation of Dr. Murphy is clear and easy to understand. I am very happy now that I have a Dr. Murphy to follow up with my eyes.

Dr Thompson and his assistant were absolutely the best. I recently had a surgery that required a lot of assistance so that I could get my injection and Angel was so caring

The entire staff there is extremely polite and diligent and very efficient in getting patients moving forth and good rotation as to not over clutter/crowd and make a uneasy enviorment for patients and staff alike. All nurses, receptionist, securities, Drs, everybody there is working in good unison, which only makes better of everything for all. . ..