Binghamton Eye Associates

This is the 2nd time I have showed up and after standung at the front desk for over 10 minutes, the receptionist finally showed up and told me that it was to late for my appointment. She would have to reschedule me???? Why? I was standing at the check in window, obviously bc i was the last patient of the day, they made me stand there just long enough to make it look like i arrived super late. Absolutely unprofessional and a complete waste of my time. My glasses are held together by tape they fall off my face and they're over 8 years old yet I've come here twice trying to get a new pair that I can't even get an eye exam I don't get a reminder or text message call to remind me or confirm my appointment they send it to me 2 hours prior to my appointment instead of the day of or even the morning of 2 hours before my appointment I get a reminder text t hat's not right at all somebody in there obviously is just messing with me and I think that person should be suspended or something should happen to them because I deserve to see just as much as everybody else,

My wife had an appointment a week ago and she was lost for words after it, one of the assistants talked about an abusive relationship they had been in the past. WAY too much information. Doctor was great but the assistant was absolutely unprofessional and disgraceful to be a representative of that company. Dr. Mehaan would have never aloud his patients to be subjected to that.

Rude Office staff. Especially Cindy. Ignores you for 5 minutes then grabs paper from you and then doesn't speak and no eye contact through the whole interaction. Of course, has plenty of time to talk to the other office staff. The Doctors and Tech Assistants are very good though.

I called this place about a week ago to make an appointment before I had found out I had pink eye because I didn't know what was wrong. I just called again to make an appointment after the hospital had told me to not go to that appointment due to me having a very contagious pink eye. Because I did not call, because I could not see at all, I now cannot make any appointments and I am barred from becoming a patient at this place. How does that make any sense? How is that even allowed to be called protocol? The woman on the phone was like yep sorry she did not care that I needed to have an eye exam to make sure that I have not lost Vision in my eye. Nor clearly did she care that I couldn't see to be able to make a phone call. I do not recommend this place, as I was literally about to become a patient and now I am barred from being so. If I could give them a 0 * I would!

I wanted to find a certain color frames. Can't find anywhere. I was treated so nice by everyone and was shown sever colors and Julie's opinion means a lot to me. Still deciding I'm so appreciative. Julie is very patient. Love this Dr and his staff. Merry Christmas.

I accompanied a good family friend to her appointment recently. It's actually sad because she had a great experience with the doctor and the other medical staff. The issue was with the secretary. She was disrespectful and inefficient. It's unfortunate an otherwise great experience was so diluted by a poor team player. This goes to show how strategic even the most expendable member of your staff can be. Thumbs down.

This eye was doctor is very rude and totally disrespectful and it started with his receptionist! I arrived for my eye appointment at 3:05 the receptionist at the desk instantly judged me from sight. My natural curly wild hair must have disgusted her because she gave me a totally appauled or "surprised" look. She greeted me with "How can I help, you" . I responded with "Hi, I have a 3:00 appointment". She asked me for my insurance card which I did not have on me at the time, but I did have my insurance card number memorized. She basically attempted to reject service to me for not having the physical card. She then suggested that I bring it later on the same day or bring it in the next day. I agreed to fax it to the office. As I accepted the registration papers I realized my husband who was waiting in the car could drive back to the house and bring it to me, so I began to dial his number. The receptionist stated that I should use my phone outside the office. I asked her if there was a policy for phone usage in the office being that there were no signs posted establishing this policy. She responded "NO, ITS COMMON COURTESY " feeling super disrespected at this point I continued with my phone call and took a seat. The receptionist then came out from behind the desk in my face demanding that I step out in make my phone call , which by then was already conducted and finished. When I returned the registration paper work, she refused to accept it and called in who I assume to be the eye doctor. She told him that I refused to get off my phone or step in the hall when asked and that I did not have my insurance card. He then asked me for my insurance card , I told him my card was on the way, he then said well we can see you when it arrives. Although my insurance was already confirmed, this physical card was keeping me from a very important scheduled appointment. Before I can accept to be seen later , He asked me what time was my appointment I responded 3:00, His respose was "well its 3:20 you need to reschedule" I told him I had already been there since 3:05 and I've been searching for an eye doctor for months, it wasn't right for them to reject me service because I called to get the information they requested. His response to me was "NOW YOU CAN SEARCH FOR A NEW EYE DOCTOR" I am an african american woman and I feel like I was treated accordingly. The natural curl of my hair or the dark tone of my light skin don't define who I am. I will never associate with binghamton eye associates 33 mitchell avenue ever again.

I recently had cataract surgery on both eyes. Dr Herceg and his staff were wonderful. Everything was thoroughly explained and the staff made it very comfortable. Surgery was very successful. For the first time in over 40 years I don't have to wear glasses. I am a happy camper.