Horta-Santini Eye Care

Dr. Santini is a friendly Dr. but I don't know if is the staff who made a mistake. I went for surgery on my right eye, when I got to the Clinic in Manhattan, they prepare me for the surgery but they informed me that it will be done on my left eye, I said it's not my right eye, they consult with the Dr. who was taking care of other patients and he confirm is the left eye, I was surprised because the treatment is for my right eye and not my left eye. I stated I have to cancel the surgery because that is a mistake. On 01/15/2026 I have an appoitment at his office but suddenly my appointment was canceled. Until now I have no idea what happened. Was the mistake done by the Dr. or the staf. To date I received no explanation. UPDATE (for response below from Dr.'s office): I appreciate your explanation and justification for my review. Unfortunately, I must correct the misinformation posted by your office. 1. When the discrepancy was noted by ME there was no pause, instead the assistant Maria asked the doctor and he confirmed it was the left eye and I rejected the surgery because the "records" and the doctor were wrong, it was not the left eye. 2.The surgery did not proceed that day because Maria called Erika at the office and Erika also stated that according to the records it was the left eye that was going to be operated. I then refused the surgery because of the misinformation and mishandling of my records. 3. After said surgery, there is a follow up appointment the next day, I called to confirm the appointment so that I may speak with the doctor and I was told it was canceled and there was no indication as to why. 4. Erika later called me 3-4 days later and stated the doctor wanted to speak with me regarding the error with my records, which I did not respond to. Obviously, I will no longer be returning to the office. But I want to make sure all the information is accurate and posted to avoid this happening to another patient.

Great experience during my recent visit. With the help of Yolanda, who was friendly and knowledgeable, I felt extremely comfortable and at ease during my visit. Yolanda answered all my questions with patience and confidence. I will definitely be returning again and I am definitely recommending my family and friends to this location for any eye care needs!

Best eye care in town. Pros to Erika the surgery coordinator - She is very very kind, respectful and makes sure your visit to this place is seamless. Her flawless customer service makes you feel welcome and want to come back to this place.

Yolanda delivered amazing service during my recent eye care appointment. From the moment I arrived, she was welcoming, kind, and made me feel at ease. She was very knowledgeable and took the time to walk me through each part of the process, making sure I understood everything clearly. Yolanda answered all my questions patiently and made sure I was comfortable the entire time. Her professionalism and warm personality made the experience truly pleasant. It's clear she genuinely cares about her patients, and I would definitely recommend her to anyone needing eye care.

My mom had an amazing experience at this doctor's office. The entire staff was kind, professional, and welcoming. A special thank you to Rosanna for taking the time to explain the importance of the annual check-up she was very helpful and knowledgeable.

Yolanda was amazing during my exam! She genuinely cares about her patients, and makes sure you are very informed throughout the entire process. Great staff overall! Thank you for making my experience so easy.

I had such a great experience at Horta Santini Eye Care! The clinic is clean, professional, and very welcoming. The staff made the whole process smooth from start to finish. I especially want to thank Yolonda for her amazing service -- she was kind, patient, and explained everything in a way that made me feel comfortable and cared for. It's not always easy going to eye appointments, but she made it a truly positive experience. Highly recommend this clinic to anyone looking for excellent eye care!

The facility is clean, the staff is friendly and professional. The doctor is kind, understanding, and reassuring. Highly recommended facility