Nu Eyes Vision Center

We have been coming to Nu Eyes for years and have always had great experience with Dr. Ma. With remote learning and staying home all day, my son's eyes are getting worse and worse at a alarmingly fast pace, so Dr. Ma recommended us to get miSight contacts to slow his myopia. I was concerned to go during Covid, but they assured me every precaution is taken to ensure safety of their staffs and customers. We showed up at the appointment time and were promptly allowed in with 1 other group of customer that we were able to keep apart from. They took everyone's temperatures, had everyone sanitized their hands and masked properly. There are glass dividers set up at every station with air purifiers running. When we went in the testing office, every surface was wiped clean and sanitized. Dr. Ma was very helpful and took the time to explain and answered our questions. She patiently taught us how to handle the contacts and put them in and out, checking to ensure it was proper fit. My son was frustrated because it isn't easy for a kid to put in contacts, but he managed to do it with Dr. Ma's guidance. Overall this has been a great and safe experience given the current global pandemic.

Bought a pair of glasses recently. Been to lots of different vision centers and none of them charged me examination fee; however, this place charges $75 if you don't decide to buy their glasses and $30 even if you do. They trick you into the examination because they make you do the exam first even before you look at the glasses and they did this without telling you the cost. When I finally picked a pair of glasses - mind you they weren't one of those popular luxury brands - they told me if I get the extra thin lenses with warranty plus the exam plus the AR film they apply it would come close to $750 which is ridiculously priced. When they saw I was about to leave, they gave me the whole thing for $500 which just says how overpriced their glasses are. A week later, I went to go pick up the glasses. They only had 2 people working so I had to stand outside waiting for about 20 minutes before someone was able to let us in. They didn't even take our temperatures. The guy that helps tighten your glasses then tells us that we need to be careful when selecting glasses that nose piece like the ones I chose aren't able to be adjusted. So why didn't anyone tell us this when we were picking glasses? He also wasn't very professional. He didn't even clean/sanitize the glasses after he touched them which many other vision centers did for me. Definitely do not recommend.

I never get that worst customer experience at Flushing area. I called 1 day before to fixed my glasses and they asked me to come 10am. I wait ahead about 10 minutes because they not open yet. At 10:02 am I ring the phone and asked them I am outside coz my appointment time is already pass. Then I got the worst the customer experience of what the lady said, there is plenty of way to say they can't fix my glasses because my glasses is broken that the reason I explain and make appointment over the phone. But she is very rude, she said how can we fix broken glasses and I asked why you guy said over the phone can fixed it. She is Really Rude. Doctors is nice my experience. Well bad day what I had my bad customer experience at morning.

Highly recommend! I went in today nervous about getting contact lenses for the first time, but Diana was amazing! Very funny and friendly along with the rest of her staff. They're also affordable and great at what they do. You won't regret working with them!

I went there a week ago. I have been their customers for many years. The staff was super helpful and nice. I really appreciate their organized steps to ensure each customer is social distancing, masking up, and offering free hand sanitizer to ensure the safety of everyone. Their place is cleaned constantly. I feel safe in there. Their advises are also professional and the frame is cheap. In the Flushing community, it's hard to find a store with courtesy and respect, and this is the one!

This facility is located in a fairly busy intersection in Flushing. I have been here multiple times, usually for a new pair of glasses or the regular annual eye exam. I have to say I am very impressed and satisfied every time I walk out the door. Having lived here for such a long time, I have learned that being part of the customer service workforce in Flushing is an absolute nightmare. Being bi/multilingual is a necessity, and sometimes even that is not enough. I see a lot of people complaining about the lack of customer service at this location. For me, I have never had this issue. They could be a little robotic and emotionless at times, but that is something to be expected. After all, with such high customer volume and each customer having their own demands, it is very draining. As long as I get what I want in a reasonable time frame, I have nothing to complain about. Additionally, the ophthalmologists are extremely friendly and helpful. I feel completely at ease when I speak with them and they addressed every question I had. Recently, I tried on my first pair of contacts. Moving from glasses to contacts is monumental for me, because I have been wearing glasses for almost 12 years. The staff were very patient and offered a lot of encouragement and advice for putting them in and taking them out (surprisingly, my biggest issue seems to be the latter). My parents use this facility also for their eye wear and regular eye exams and they love this place. I would recommend anyone who is looking for a decent pair of glasses or for some professional service to try this place out.

DO NOT GO HERE if you are planning to use insurance. Got turned away service today by the rude front desk ladies after going there for the past 3 years. They will refuse to process insurance and claim its insurance company computer issue (which I called the insurance company myself and verified it's not). I literally saw my profile successfully pulled up on their computer screen. Last year the front desk said the same thing but owner was to there and let me see the doctor first while they process insurance as I was able to pick up my contacts a week later. This year, literally the exact excuse by the front desk while rudely refusing service (telling me to call insurance company myself and complain about their computer). If the staffs are too lazy to call or process insurance, just tell customers you don't take them instead of wasting their time and being extremely rude for no reason. Got a new place from calling the insurance company, definitely NOT going back here. You just lost a long time customer. Sorry Doctor Ma, you were good but you need better staffs working there.

They don't pick up phone calls. Very poor customer service. They should improve their service. Don't go to this place. I heard they don't make promise and appointment time. You don't want to wait so long outside in cold weather without staff answering the phone calls. Instead, you just watch them servicing other customer inside. There are many eye glass stores around the area. I don't see this store stands out in terms of price, service and quality of eye glass.They are not so unique and quality of their glass is not good. Screw will come out in an year. For glass issues, other places are much better and could just make appointment same day or next day to have it fixed rather than waiting for weeks.