Pearle Vision

We visited this store several weeks ago to check them out after having had extremely poor service at our previous vender we had for years. Our experience with this store has been awesome. The entire staff is very friendly, helpful and engaging! In fact we were back again today for our 3rd visit for a second pair of glasses we ordered because of how great our experience has been! We highly recommend this location if you want to be treated as a valued customer!

This is my second visit at this office and love that this location is opened on Saturday's. Dr. Scherz and her staff are amazing. I felt genuine care here and everyone is very kind and patient. Dr. Scherz gave me a thorough exam and had recommended better contacts and prescription for me to use. Shoutout to the amazing staff, Olga, Shajuana, and Jessica for treating me very well.

I had a very frustrating experience with this office during what should have been a routine contact lens renewal. My original appointment was cancelled and rescheduled a full month later, which was inconvenient but manageable. At the rescheduled visit, I clearly stated that I wanted to continue with the same contact lens brand I've successfully worn for the past five years. Despite that, the doctor prescribed a different brand without explanation, apparently because the office does not carry my current lenses. What was particularly concerning was that the doctor was unfamiliar with Warby Parker, which is a well-known eyewear provider. That lack of awareness did not inspire confidence. When I requested an updated prescription for the brand I've consistently used, the office refused to provide it. Instead of addressing my questions directly over email, they took two weeks to follow up by phone, and then suggested I schedule a second appointment -- which would have required another copay -- just to resolve an issue that should have been handled during the original visit. Overall, the experience felt dismissive, poorly communicated, and unnecessarily complicated. I would not recommend this practice if you value transparency and patient-centered care.

Super quick and enjoyable experience overall. Excellent customer service from Jessica and her optician. I previously had a horrible experience at another Pearle Vision, but Jessica and her team truly lived up to the brand's standard and resolved my issues quickly. Thank you!

The team at Pearl Vision who helped my daughter, Dr. Scherz, Olga, and Jessica, were absolutely outstanding. Friendly, professional, and incredibly knowledgeable, they made her first experience with contact lenses feel easy, reassuring, and completely stress-free.

I walked in needing my glasses fixed and Shajuana helped me right away. She was incredibly kind and welcoming. When I asked if I owed anything, she told me all she wanted was a smile. Her customer service was truly amazing. I really appreciate how quick and friendly she was and I highly recommend this place because of her.

I was a bit nervous switching to a new optometrist after seeing the same one for my entire life, but the team at this Pearle Vision truly made me feel so welcomed. They took their time caring for my needs and assisted me with picking out a new pair of glasses too! Dr. Scherz is extremely knowledgable and happily answered my multitude of questions. If you're looking for a team that truly care about you and your wellbeing, then this is the place to go!

I recently visited Pearle Vision for an eye exam, and the experience was excellent from start to finish. Doctor Scherz was thorough, knowledgeable, and took the time to explain everything clearly. The staff were friendly, professional, and very helpful throughout the entire visit. I truly felt well taken care of. Highly recommend Pearle Vision for anyone needing quality eye care!