Eye Physicians of Orange County, PC

There is no long wait when you get there. The staff is very patience no rushing. The Dr. Kates was very detailed in explaining my examination to me. I highly recommend them.

I recommend Dr. Kates to everyone I know looking for an ophthalmologist.

Front desk clerk Evelyn rude and not helpful. Upon initial approach she did not acknowledge that I was standing at her desk. After finally acknowledging me she asked for my insurance and sent a link to register for the scheduled appointment. After waiting serveral min she states there was an issue with my insurance (1199). She asked that we call the insurance company to confirm it was active, I asked her to also call while we were calling, she replied they (the insurance)will not speak to her. Lie number 1.. as there is a provider number .. she finally calls after i attempted to call the provider portion, she hung up saying there was a 20 min wait and she had calls to make and patients to attend to.. we were the only patients in the waiting room, lie 2..., said she had calls to make to contact patients, but didn't make one call, lie 3. I should have read the reviews prior to scheduling my baby to coming here. After waiting 42 min she finally calls someone to find out there is an issue with the system. Very unprofessional. As a new patient this was not a great experience I would never recommend anyone to come here.

I scratched my eye last night and it has been getting worse so I decided to walk in without an appointment with the hope that they would be able to see me. The staff there were very sweet but I heard the doctor tell the staff his schedule was full. When the staff members said you don't have anything now, he replied I'm busy and it's lunch time I'm not taking him. Don't know which doctor but he sounded rude. It would have been fine if he had just said no. I would not recommend them at least that doctor.

Good luck trying to make an appointment . No one answers the phone , you have to leave a msg , they ask you for date of birth but won't accept the info you enter , then you wait , and wait , and wait some more; still no one calls you back . Three days later , you start the process again . Just find another doctor , total waste of time and a lot of aggravation.

Practice administrator Clara Napolitano was rude and nasty. I was given misinformation from the staff and forced to pay money not owed under threat of collection agency

The waiting time is unbelievable. We have never been called in less than an hour after the appointment time. It's unprofessional and it's rude

The most incompetent people I've ever dealt with in my life FIVE times they gave me the wrong date of my appointment FIVE freaking times and they say oh well I don't know who did that well then get people who actually know what they're doing it's ridiculous that this is constantly happening. Don't waste your time it's completely frustrating and missing work for appointments that don't happen