Sterling Optical - West Seneca

I've been coming here for YEARS, and have noticed in the past the major issue with customer service. Everytime you walk in you aren't even acknowledged and multiple people are awkwardly standing around the desk waiting to be spoken to. There were 3 people behind the desk and it still seems like this was not enough. The Dr is GREAT but as soon as you leave that room its a huge issue. The waiting around to PAY took longer than the eye appointment. I think they need a major upgrade with whatever system they use and maybe that would help the flow of things.

Love this place. I've been coming to this location for years. It's always a great experience. The woman working the front counter today is so nice. The eye doctor is super nice also. Always a pleasant and easy appointment, with no wait.

Great place the workers are very helpful,I took my granddaughter their and ask if they do walk-ins and took me right away.just wanna say thanks to the workers , for a happy experience

My daughter has been going here for years and we have always had a great experience. Very knowledgeable staff and can help with any issues. They have a nice variety of frames to choose from. Appointments are quick and easy. 10/10 recommend!

I have been coming here for years. They always have been very helpful too me and a couple of my friends I had recommended to them.Ethan is a great eye doctor. I had an issue with my eye.Ethan is very through as well. I had an ulcer in my eye. Ethan had me keep coming back to see him because of that. I won't go anywhere else. It was just about like every week before I went to school. To me, I never had a problem with the staff. They've always been friendly to me. And yes, there can be a bit of a wait, it's usually when I'm there, it's usually busy. Evan, Ean, they're great too. They were always very helpful. I love this place!!! My friends do too!!!

If I could give this review 5 stars just because of Courtney, I totally would. She is the nicest, most professional person I've came across. Over the past few months I've had to frequent this sterling optical for glasses and other needs. On several different occasions I've had multiple bad interactions with the man who works the front (not the doctor). Listening to him, I hear him constantly belittling his coworkers and being rude to patients. Truly I understand you can't always have a good day but would it be such a problem to be nice every once in a while. There is no reason I should be leaving a store and feel like I did something wrong from the way I was spoken to. In other news it's a great place to get all your glasses and contact needs completed.

Sterling Optical was fantastic to deal with. I had something stuck in my eye. It was very painful and very scary because it was most likely a piece of fiberglass. I'm not a patient of theirs but I called and they were willing to see me. The doctor was able to get the debris out of my eye, prescribed a temporary antibiotic so I wouldn't get an infection and put a contact to protect the eye overnight. He saw me the next morning to confirm everything was starting to heal and their was no more debris in my eye. He did all of this in a very calm manner which was great because I was in pain and scared.

I've gone here twice now and both times I've had an appointment and had to wait over half an hour to be called. The first visit I could understand because it was busy however the second time I was the only person in the place. The store is not cleanly at all. The floor looks like it hasn't been mopped in months the displays re dusty and dirty and glasses have fingerprints all over them so you know they're not being sanitized from others trying them on. I even had to ask if the machine she wanted me to put my face on has been wiped down. Which she wiped it down in front of me after I asked but didn't answer me which leads to believe they don't do that in between patients. It's alarming that a place that deals with such a sensitive body part is very lax on being cleanly and sanitary.