⭐Customer Reviews
4.8
★★★★☆
943 reviews on Google
I had a great experience at LensCrafters, and Chelsea Gonzales was a big part of that. She was kind, welcoming, and very knowledgeable during my eye exam. She took the time to explain everything clearly, answered my questions with patience, and made me feel comfortable throughout the visit. It's clear she truly cares about providing excellent service. I really appreciate her help and would highly recommend her!
I had an excellent experience at this store. Chelsea D. was exceptionally helpful, knowledgeable, and attentive. She patiently addressed all of our questions--both mine and my wife's--and provided clear, thoughtful guidance throughout the process.
Chelsea also assisted me in determining the most suitable payment options for my purchase, demonstrating strong professionalism and a genuine commitment to customer satisfaction. Her positive attitude and expertise made the entire interaction enjoyable and stress-free.
I purchased a pair of Meta Ray-Ban smart glasses for my wife and was so impressed with the service that I am now seriously considering returning to this location to purchase a pair for myself.
Thank you, Chelsea D., for your outstanding assistance and for making our visit a truly positive one.
I came during the week and had selected the first apt for annual eye check. Great to stay on schedule.
Great welcome, fast and qualitative service.
I was assisted throughout by Chelsea G and it was a pleasure. She was super nice, solution driven and fast. Thanks to her guidance i have a great pair of new vision glasses. Thank you Chelsea G.
I feel compelled to once again spread a good word about this LensCrafters location. The staff are genuinely caring, attentive, and exceptionally professional. Weeks after my visit, they called me about something I had been searching for and went above and beyond to make it happen. That level of follow-through and customer care is rare these days.
This is exactly how businesses earn loyal customers. I can confidently say I've found my go-to place for all future eye exams, lenses, and frames. Highly recommended.
had an amazing first-time experience at LensCrafters thanks to Dr. Fernandez and Chelsea! Dr. Fernandez was extremely professional, patient, and thorough during my eye exam, making me feel comfortable and well-informed throughout the process. Chelsea was just as wonderful friendly, knowledgeable, and genuinely helpful when assisting me. Together, they made the entire visit smooth, stress-free, and enjoyable. I truly appreciate their outstanding customer service and highly recommend this location!
I went to LensCrafters yesterday for a quick eye exam. The process was extremely simple and easy. The Doctor was great and knowledgeable. But the people I wanted to call out the most was Chelsea G and her trainee Sky. They were awesome with fitting me in even though I missed my originally scheduled appointment due to a work call. Top notch team at this LensCrafters location.
If I could give this location 0 stars, I would. My appointment was at 11am and I didn't see the doctor until well after 12:30pm. At no point while I was sitting there did anyone tell me they were running behind or apologize for being so late. This location is in a mall. If I had known I wouldn't be seen until an hour and a half after my appointment time I would have walked around the mall rather than sit in the waiting area. My appointment was for a contact eye exam. At no point did the doctor have me put my contacts in, so weird. Never had this experience here before. I was there in mid February and still haven't received my contacts that I ordered and paid for at this location. After trying to call repeatedly, I finally got through to hear that it was in "UPS hands" and theres nothing else they can do. I mentioned my order was likely lost in the mail since the order was placed 2/14 and it's now March. My family and I will never be returning to this location.
I had a wonderful experience, and I really appreciate Alice and Chelsea D. I'm planning to come back again because of them!
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[?]Frequently Asked Questions
Where is LensCrafters located? +
LensCrafters is at 125 Westchester Ave Ste 3100A, White Plains, NY 10601, United States, White Plains, New York 10601.
What services does LensCrafters offer? +
LensCrafters provides comprehensive eye care including services for this business. Call +1 914-448-4703 for specific service availability.
What are the opening hours of LensCrafters? +
LensCrafters is open 10 am-8 pm. Open all days.
Does LensCrafters accept walk-in patients? +
LensCrafters in White Plains accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at LensCrafters? +
Consultation fees vary by service at LensCrafters. Basic eye exams typically start from $50 to $150 in White Plains, while specialized treatments and surgeries may cost more.
Is LensCrafters equipped for emergency eye care? +
LensCrafters provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About LensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions(r) and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
How to Get Help at LensCrafters
To visit LensCrafters in White Plains, call +1 914-448-4703 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in White Plains?
Choosing a verified eye clinic like LensCrafters in White Plains ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.