Right Vision Optical

I had such a great experience. Today was my first time getting contacts and I felt a bit anxious about it but the doctor was great. The receptionist (forgot to ask her name) trained me on how to put on the contacts and how to remove them. She was insanely patient and sweet! Literally made the experience so much easier. I will be definitely going back in the future.

I'm extremely disappointed with my experience here today. I had a scheduled appointment at 11:20 AM, which they required me to make. I arrived on time, filled out their form, and handed over my insurance card and ID. The receptionist had my card in front of her the entire time -- clearly visible -- and could have easily checked it. Instead, she let me sit for over 30 minutes before finally telling me that the doctor doesn't participate with my insurance. Only after wasting my time did she ask whether I was coming in for glasses or contacts and then informed me I'd need to pay $85 out of pocket for an exam. What frustrates me most is that they knew upfront my insurance wasn't accepted, but still let me sit there instead of telling me immediately. That is unprofessional and shows a complete lack of respect for people's time. If you value clear communication and honesty, I would not recommend this place. WASTE OF MY TIME !

Overall, My experience was pleasant. The front desk staff was friendly and efficient. The one issue that was annoying is that patients use their cell phones loudly and are inconsiderate that they are in a small office. My suggestion is that employees be assertive in asking patients to use their cell phones in a manner that does not disrupt business or intrude on other's comfort level. This is a professional office and should be conducted in that matter.

Had such a good experience. The workers were friendly and helpful. I ended up picking a pair of glasses that the worker picked out for me after she suggested a bunch of pairs within my budget that she thought I would like. I would highly recommend them to anyone. They even put a super rush to get my glasses done in a few days instead of two weeks since mine broke and I couldnt see. The eye doctor was knowledgeable and let me know my previous prescription that I got at a different place was too strong for my eyes. They also speak english and spanish! I recommended them to my mom and she just went today to get an eye exam and new glasses.

Everyone here was very nice! I was able to take my glasses home the same day with just a short wait. I would definitely recommend!

Elizabeth is excellent! Very professional, attentive, and patient. I left feeling confident about my eye health. Highly recommend.

Although prices were a bit high, front person Elizabeth was very sweet, kind and helpful in explaining the process of creating our glasses, payment and technicality. Excellent customer service, variety of frame types to choose from, decent quality, would come again for the foreseeable future (pun intended)

This place came highly recommended to my grandmother from other family members and friends. She walked forth in peace had her eye exam done, ordered her glasses with them as well mid January 2025 and patiently waited. And waited, and waited, and waited... towards the middle of February she was accompanied by my uncle (roughly a month later), and to their shock disturbingly, the order was never placed yet they definitely made sure to bill her insurance for it. This was the day the runaround started... the manager said it was her employees fault, she went back another month later now March and the employee blamed the manager. It was embarrassing and disappointing to say the least. Now April, surprise surprise they can not find anything for her YET AGAIN... The manager insisted she would make sure she got them, she did not apologize once. Then mentioned she would call my dear old grandmother when they arrived so she could finally retrieve them. Three weeks later STILL no call... So we went today April 26th from April 5th and apparently they were miraculously finally in the store. When I asked for a simple screw for my glasses the manager had the audacity to want to charge me $10 "because it takes time to find a screw to fit", when by New York State law eyeglasses medically prescribed are exempt from NYS tax and warrant no charge. Nose pads on the contrary are chargeable by NYS law and not exempt. The doctor stood nearby listening and ran off in the midst of this whole conversation. My entire family will no longer be going to this establishment. Fortunately god gifted me with a very big family. Who knew the elderly are exempt of kindness and respect. And standard decency an inconvenience to charged. Clearly they have too much to handle, and not enough wit. Coming from the eye industry myself, working in Queens & in Manhattan with experience of over 7 years I would of never treated a patient like how my grandmother was treated, and not even a potential customer like myself asking for a screw. I expected better, but apparently that was too much to ask for. I would highly recommend going to 'Richmond Hill Family Vision' they're much more human and worth while. May Jesus rebuke ALL the evils and wrong doings happening in this establishment IF there are any, may he no longer permit this kind of behavior untoward any more elderly people and people in general. May everyone working in this establishment turn into an honest, empathetic human being. In Jesus name I pray over everyone in this establishment, and everyone who reads this Amen.