Accuvision Eye Care OD

I visited Accuvision for a routine eye exam, and I was pleasantly surprised by how smooth and welcoming the entire experience was. When I arrived, the waiting area was calm with only one other person there, which is rare for this typically busy office. The young lady at the front desk checked me in quickly, and the atmosphere felt friendly right from the start. I was even more impressed when I realized the staff member chatting pleasantly with another patient was actually the doctor. She was extremely thorough, explained my exam results in a way that was easy to understand, and even shared a bit of her background in the industry. Her style is modern and approachable, and she carries herself in a way that makes you feel comfortable rather than intimidated, which is something I truly appreciated. Overall, my visit was excellent. The only thing I wish had been different is that my PD number wasn't included with my prescription. Since patients pay for the exam regardless of where they choose to purchase glasses, it would feel fair to have full access to that information. Aside from that, I left very satisfied and would definitely recommend this location to others.

I did the retinol scan imaging and its worth the money, it was painless, fast and efficient. My doctor exam also quick, thorough and the Dr. Listened to my concerns and answered my questions and concerns. Great office, receptionist was great aswell.

Very unprofessional. You are sent lots of messages to make appt before the year runs out and I get there and was told it was still too early to be seen in dec as my last visit was in January. I did not get upset and took it well since it was an automated msg that made me make the appt. The receptionist went ahead to tell me the day I would be able to come in and scheduled me. Upon my arrival that January she said oh we can't see you today the 7th until the 8th. Insurance won't pay and you would have to pay yourself. I reminded her that was what she told me in Dec and she herself made the January appt. I was very upset of course. Why make me drive twice and then expect me to come back a third time again for another appt just to get my yearly eye test. The attitude was off and barely apologized telling me what do you want me to do. I would take my biz the another branch. I don't have time to waste. Of course I left everything else I needed to do to make these appt and it's not fair to me. Location is accuvision in concord at Carolina mall. Receptionist don't know their job.

Extremely unprofessional experience. I scheduled an appointment online, which was confirmed in advance, but when I arrived, the office was closed. Their posted hours are inaccurate, and it appears the office opens and closes at their own discretion. I strongly advise contacting the office directly rather than booking online to avoid wasted time and frustration. Please do not allow online bookings if your hours of operation are not consistent. I will not be returning to this office.

The fastest and friendliest service I have received at any Optometrist. In and out in less than 15 minutes, great service, and VERY professional! Check them out, you'll be glad you did!!!!

The office staff and the optometrist were excellent. They took time with me. I highly recommend them.

Great care with a very efficient process. Dr Graybeal provides personal advice for making the best choices.

This was my first visit and the entire experience was pleasant. From the time of entry until I left the Office Assistants were attentive and professional. Shame to say, this is not what I have come to expect these days. Others should come here and learn how to provide excellent customer service. The equipment used for my exam was clean and appeared to employ the latest technology. The doctor was professional, caring with an explanation of my exam that was very easy for me to understand. Overall this office has an efficient process.