Durham Eyeglass Company

Matthew at Durham Eyeglass Company is truly the best. He's helped me and my family for years, and the experience is always personal, professional, and dependable. Most recently, he took great care of my youngest within the past year, and he made the entire process smooth and comfortable. Their warranty/program is a huge plus--reliable, stress-free, and it gives real peace of mind. We recently had to replace a pair of broken glasses, and the warranty made it easy. I don't even live in Durham, but I'll gladly make the drive because I know we're getting top-tier care and service every time. Highly recommend.

I received the most exceptional service from Durham Eyeglasses Company. I came in with 3 vintage pairs of glasses and they were able to affordably and quickly custom cut high quality lenses for each pair. The staff was kind, helpful, and educational! Sitting in the waiting room, I had an amazing conversation and learned more about the design and social media process for starting an eyeglasses company. Don't sleep on their frame selection - you can find everything from a comfy everyday pair to a unique showstopper that everyone will ask you about. This will be my go to spot while I live in the triangle, after I leave I know that I will continue to send the vintage pairs I find to the staff at DEC!

Went by here yesterday as I had a couple pair of glasses that needed repair. What I found was true gem. Not only did I receive some of the best customer service, but I learned a lot about my glasses and their offerings at the store. I even learned a bit about figs What cool frames they have - college, hobby, beliefs, etc. All in a low key, customer centric environment that deserves your business. It's not often that I get surprised by service anymore. This place exemplifies the best in customer service and they should be recognized as such. Thanks for the very pleasant surprise DEC!

Story time! After Ray Ban cancelled my online order for the Meta Ray Ban Wayfarers due to my high prescription, they recommended me to go to one of the nearest Lenscrafters locations; As I said in my review for Lenscrafters in Southpoint Mall, they said that they're not able to sell Wayfarers with my high prescription. I also called the Lenscrafters in Cary, but same issue. So, I searched for an eyeglass shop close to me online, hoping to find one who can actually do it. So, I called the Durham Eyeglass Company, and the person over the phone asked for my prescription details, and after I told him the numbers, he said that they could do it but that I would need to get the Meta Ray Ban frames from somewhere else. I ordered the Meta Ray Ban Wayfarers with the sunstone colored frames on Amazon with non-prescription lenses, and a day after I received it, I went to Durham Eyeglass Company to drop off my Wayfarers for them to add prescription lenses. After a 30-minute drive, I reached the Durham Eyeglass Company, which is located in a suite in North Durham. When I entered, I was fascinated to see the various eyeglasses on display. Met Matthew there and he examined my new Ray Bans as he wrote my prescription details on a card. We had a friendly conversation about hobbies and careers. He also told me that he designs his own frames, and when I asked him the name of his brand of frames, he said it's "Bull City Eyewear", a name inspired by the city of Durham. He explained my options for the transition lenses well, and said that it could be done in 1 to 2 days. I went went with the gray transitions, and he asked another employee to call the supplier of the lenses to ask for availability. He said that they're able to have the lens delivered the next day. I was happy to know that I would finally get Wayfarers with my high prescription. When I told Matthew about how the people at Lenscrafters in Southpoint Mall told me that they couldn't put the lenses I need, he told me that they just didn't want to do the harder kind of work that Durham Eyeglass is willing to do, and that they were able to craft lenses with higher prescription than mine. After confirming the kind of lenses I wanted, Matt asked if I wanted to pay half or full now, I went ahead paid in full. The price for my gray transition lenses with anti-glare seemed reasonable. It was close to the price of the Ray Ban frames but significantly less than what I would have paid if Ray Ban did not cancel my order. I left the frames there that day, and Matt said that they will call me once my new glasses are ready in 1 to 2 days. A couple days later, I woke up around 11:30 AM, and saw on my phone that I got a missed call from Durham Eyeglass Company at around 9AM. I called back and another employee told me that my Wayfarers were ready for me to pick up. I drove there again but this time, it was with my girl, and when we entered, Matthew was there to show the new prescription lenses in my Wayfarers. He also handed back the non-prescription lenses. Matt went on to show me how the lenses transition to gray; not sure what he did exactly but it was like magic. Durham Eyeglass Company is the most professional eyeglass shop I've ever been to, and Matthew is a professional master lens crafter who can craft lenses that Lenscrafters and Rayban can't do. I highly-recommend Durham Eyeglass Company for your eyeglasses or contacts need no matter how high your prescription is. | Overall Score: 5/5

This is the second pair of glasses I've bought at Durham Eyeglass, and I'm even more thrilled with the second pair! Very beautiful wire rims in a pale rose color, designed by the owner! I'm happy with the price, the quality, and the chance to support local business that's NOT part of the UNC/Duke monopoly. I'll never go anywhere else for eye care.

Came here to get the screw of my favorite glasses fixed and it was such an easy process and I can say the person working, loves what he does. From the second you come in to the second you leave you get greeted very nicely. Definitely recommend you come here to get your glasses fixed! It's worth it, I will be coming back!

I recently visited Durham Eyeglass Company for a lens replacement in my old frames, and I couldn't be more impressed with the service I received. From the moment I walked in, the staff were friendly, attentive, and knowledgeable. They took the time to understand my needs and provided excellent advice on the best options for my lenses. The process was seamless and efficient. In less than a week, my new lenses arrived. James carefully removed the old lenses and replaced them with new ones that fit perfectly into my existing frames. He also kindly adjusted my old glasses for a better fit. What really stood out was the personal touch and commitment to customer satisfaction. I highly recommend Durham Eyeglass Company to anyone looking for reliable, personalized service. I'll be back when I'm ready for a new pair glasses as they have a great selection of frames some of which are custom-made on premises Thank you for a fantastic experience!

Great shop!! Owner was fantastic. Fix my frame for free. Actually buying my next pair from him. He also do designer glasses.