⭐Customer Reviews
4.5
★★★★☆
144 reviews on Google
Dr. DuBois, Dr. Koeppe, and the entire team at Pearle Vision in Fargo are outstanding. They're professional, patient, and genuinely take the time to understand my specific needs and real-world use cases. They listen closely, ask great questions, and make recommendations that actually fit the challenges I'm trying to solve, not a one-size-fits-all approach.
They have a huge selection, the process is easy from start to finish, and the turnaround time is quick. I also really appreciate how comfortable they make the experience--I can ask any question without feeling rushed or judged. Great pricing, great service, and a team that treats you like an individual. Highly recommend.
(0 stars if I could)
I had a very disappointing experience with Pearl Vision. Initially, I was told that both my lenses and frames would be fully covered by my insurance. Based on that, they processed everything and charged me for the glasses. I received my lenses two weeks later.
Then, out of nowhere, I received an email in December saying I had an outstanding balance. When I called to ask about it, they told me my insurance didn't cover the glasses after all. I asked why I was told otherwise in the beginning, and they simply said, "We don't know." Apparently, it showed as covered at first, but later it didn't.
What's worse is that they never informed me when they found out the insurance wouldn't cover it. If they had told me earlier, I could have returned the glasses. I didn't receive any communication until December, and by then, they were threatening to send my account to collections if I didn't pay.
I ended up paying the balance in monthly installments just to avoid further issues, but I will never go back to this company again. I would not recommend Pearl Vision to anyone.
This review is to create awareness and help others be cautious when dealing with this company.
Great service , good pricing - lots of frame options !!
The doctors I have had appointments with have been very courteous, knowledgeable, and generally great. Unfortunately, my experience with the other staff has not been as great. Customer service is lacking at this location. Wait times are always long in the lobby. I was given store brand contacts, which is fine, but I wasn't informed of this while I was in the store. After leaving, I realized my contacts were different than the trials I received which left me confused. After talking to Lisa, I felt very unheard and honestly her responses to my thoughts were very condescending. I left a message trying to explain that the trials look different than what I got and she responded with emails (instead of returning the call) with my prescription instead of hearing me out. After this I responded to her email with my thoughts again-with no response. I now understand that they are the same thing but her responses made me feel small and unheard. She didn't once say anything about understanding my perspective or apologizing. A small problem turned into a communication disaster and I hesitate to return here in the future.

Today I came to pick up my new glasses. I was sad to be saying goodbye to my old frames but then Phil pulled out my new glasses and he told me that they looked great. He proceeded to adjust the frames. He got them perfect, absolutely perfect, in the first try. I have a small nose and he completely understood how tight, but not too tight, around the ears I needed. I was in and out in only 10 minutes! Next time I go I'm going to ask for Phil again. He was so great to work with!!!
I scratched my lenses. So needed to get new ones. They called and said to bring in my frames. So I did the next day. They said 45 minutes. 1 1/2 hours later. They finally said oh we sent your lenses back. I asked how long!! It will around 3-4 weeks before they come back. Been waiting over 2 weeks this time!! No call no nothing. I live 45 minutes away. So disappointed. They didn't even apologize. We have been coming here for years. I think it's time to go some where else.
Pearlvision on 13th avenue in Fargo!!
My husband, my 1 year old, and myself all had appointments. Everyone we spoke to was wonderful. They were patient, our doctors helped educate us on our eye health and what to expect or look out for for our baby. Picking out glasses I had help and good recommendations from a staff member, and they explained everything while we worked through options for the lenses. Very thorough, pleasant, and overall great experience :)
Emma at Fargo ND Pearle Vision is extremely helpful and knowledgeable. She did a great job helping me find frames and also figuring out the best deal. She is friendly and personable, an asset to the company.
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[?]Frequently Asked Questions
Where is Pearle Vision located? +
Pearle Vision is at 3232 13th Ave S, Fargo, ND 58103, United States, Fargo, North Dakota 58103.
What services does Pearle Vision offer? +
Pearle Vision provides comprehensive eye care including services for this business. Call +1 701-280-3000 for specific service availability.
What are the opening hours of Pearle Vision? +
Pearle Vision is open 8 am-6 pm. Closed on: Saturday, Sunday
Does Pearle Vision accept walk-in patients? +
Pearle Vision in Fargo accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at Pearle Vision? +
Consultation fees vary by service at Pearle Vision. Basic eye exams typically start from $50 to $150 in Fargo, while specialized treatments and surgeries may cost more.
Is Pearle Vision equipped for emergency eye care? +
Pearle Vision provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About Pearle Vision
Pearle Vision is proud to be once again recognized, as the 2022 Women's Choice Award winner as their Best Eye Care Retailer. Caring for you and your eyes since 1961, the eye care experts at your Pearle Vision in Fargo provide genuine eye care to you with eye exams, state-of-the-art lenses, and a wide variety of designer frame brands. Always count on clear answers and personal attention. Our commitment will still be going strong long after you leave with your new pair of glasses or updated lenses. We welcome your current prescription, and work with all major health and vision plans including EyeMed, VSP and UnitedHealthcare. Many of our locations are now EyeMed PLUS Providers. Check with your EyeCare Center to see which insurance plans ar...
How to Get Help at Pearle Vision
To visit Pearle Vision in Fargo, call +1 701-280-3000 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Fargo?
Choosing a verified eye clinic like Pearle Vision in Fargo ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.