LensCrafters at Macy's

Do not go here. The sales staff are un-attentive. Even worse, my prescription glasses were delayed for many days causing me to have to resort to over the counter reading glasses to get by. I kept being told, "your glasses have been delivered but Macys has not delivered them yet. I wrote Lens crafters and Luxxotica the parent company about my experience and crickets. As a medical associated facility with a Dr. on staff, the customer service is really bad. When I finally received my glasses, the agent just handed them to me and walked away. No fit check to see if i was satisfied. A complete Joke. FYI store, I sent three, two at the URL you listed as well as corporate Lens Crafters website. No response since I sent them two weeks ago. Any advice?

Chary was absolutely amazing from start to finish. This was my first time at this location and she made my experience seamless. I will absolutely come back for all future visits!

Disgusting service - is in a mall they don't tell you where the location is - they inside a Macy's they don't tell you that either - and when you get there 13 minutes late they tell you that they can't service you because the appointments after you are there already so if you want wait to see if they can take care of you - at least 40 minutes. Horrible and they look at you like you like you have 3 heads.

Bryan is a supercalifragilisticexpialidocious eyewear consultant who makes you feel like a movie star. He is an extraordinary salesperson in every possible way and you will leave with an unforgettable experience and he will make sure you get the very best possible deal for your eyeglasses. My wife says, she will definitely come back next year for her second pair of sungalsses. "Volvere or Ritonare"

Had an amazing experience at LensCrafters at Macy's in the Queen Center mall. Erika, the manager certainly leads by example. An out-of-box thinker who goes to extraordinary lengths to deliver. Bryan is definitely following in her footsteps- also went through extraordinary lengths to help me. The entire staff was amazing ( sorry forgot to get the names of the two other associates). The optometrist Dr Patel was also great- very thorough and sincere. Rare to find people amazing as these.

Took them 2 weeks to get my glasses ready, which wouldn't have been a problem if they also have the trials contact lenses available, but they don't. Went in on a Saturday (8/9/25), for the glasses and contacts check, after which they said they have to order my trials prescription because they don't have it available. Got a text message that glasses were ready to be picked up (I also ordered glasses for my daughter, but they didn't specify it was just my daughter's that was ready; mine was not until 8/23/25). Went in there Wednesday (8/13) at around 6:30; was told my trials are available but I can't get them yet because I have to be checked by the doctor, who conveniently is only available until 5:20. Mind you, i usually get out of work at 7. I work from 11-7, so going in early for the contacts fitting, won't work either. Ran out of my old contacts 8/20... spent two miserable days squinting, not being able to see clearly. Blessed day arrived on the 23rd where I can finally pick up my glasses. Went there at 1:30 to pick up glasses and finally be fitted for the trials, only to be told that I have to make an appointment for the fitting as well. I wasn't informed about this earlier. So, now I had to go back at 5 because that's the soonest they can schedule me. To be clear, my huge problem is the inconvenience that I have keep on coming back, wasting my time, because there was either no stocks on prescription contact lenses, no doctors available late, and then the staff don't communicate to you that to be fitted, it requires another appointment. I work, I have errands to run... I don't have the time to keep on coming back. Doctors were great. Everyone else? Incompetent.

it was really great experience with sales person Yelena : she was attentive, honest, warm person, for me she built a trust for Lens Crafters, great service, highly recommend.

Customer service was so great, they solved my issues in less than 10 minutes. I was literally having a mini heart attack and she saved my life. Ask for Margaret , super friendly and engaging.