River City Eyecare, Inc.

I have gone to this office once before and enjoyed it but after this last visit I wont be back, almost entirely at the fault of the employees in the eyewear section and their inability to do their jobs or communicate with clients. My original appointment was July 15th. I got two pairs, one through VSP with high index lenses, blue light, and anti-glare and one through Medicaid with only high index lenses as they were meant to be my back up pair. That day I paid roughly $245 for both pairs. I was excepting this since insurance only covers so much and doesn't cover all the bells and whistles that I like. The next day, I receive a call from the girl who helped me order my glasses informing me that she placed the order wrong and didn't do high index on my Medicaid lenses and said if I would like that Id have to pay an additional $55. I was a little peeved but told her okay. After I shared my annoyance with my mom, I found out that they had done the same thing to her. You're telling me you managed to screw up the orders for two patients who visited your practice months apart and now have to charge them both an additional $55? how many other patients has this happened to? It seems like me and my mom had the same employee put in the order for us, so I don't know if this employee just doesn't know what she's doing or what. July 31st I get the call that my glasses are ready for pick up. I went to pick them up on Aug 1st. I go in and try on my glasses. Both pair fit well and needed no adjustments. I did notice that my VSP pair felt a little lopsided but they looked straight in the mirror so I thought it was all in my head. Again the same employee I had before was helping me and when we finished, she takes me to settle the balance on my account. The woman at the window looks at my account and says "there's no balance on your account. I have no idea what shes talking about. You're free to go". Okay, awesome. I go ahead and drive home and get ready for work. While getting ready, I take my VSP glasses off and happen to notice, they didnt thin one of the lenses and thats why they felt lopsided. I didnt think to check bc I assumed that they had checked them for quality before handing them over. Now I'm frustrated between dealing with them not knowing what to charge me and now giving me a pair of glasses that I paid extra for not being done correctly. I call the office and explain the situation and all I get from the woman on the phone is "that's so silly". lol yeah it's so silly I paid nearly $250 for my glasses and you guys can't do a quality check to make sure they're correct. She tells me to bring them and the way she's talking, I get the impression that it will be a quick fix. This office keeps the most bizarre hours on Fridays (8-1), so I don't get the chance to return my glasses to have the lenses fixed until Monday, Aug 5th. They have me leave the glasses there. When a couple days go by and I hear nothing, I figure this will probably take another 2 weeks like it did when I originally ordered the glasses. That's the standard turnaround time for new glasses anyway. 3 weeks ago by and by this point it's Aug 26th, so I call the office and ask "where are my glasses?". I can tell by the voice that it's once again the girl I've been dealing with. She tells me it'll be another week minimum. Excuse me? It's been 3 weeks when all I needed was a lense replacement, but I have to wait yet another week? I'm so stunned that I simply say "okay" and hang up. They finally called me yesterday, Sept 4th, an entire 4.5 weeks since I dropped them off to let me know they're available for pick up. It has been 7.5 weeks since my initial appointment. There's no reason a lense replacement should've taken over a month to complete. When ordering all new frames and lenses only took 2. I can't say for sure but I believe someone dropped the ball and didn't send them out for repair when they should have and this office failed to be transparent about that.

I have been going to this eye doctor's office for a few years. I have never been talked to so rudely before from their staff that answers the phone. I called in on Monday to see if I could get my husband in for new glasses. They said how about Aug. 1st. I asked if they had anything sooner as he needed them before he went out on the road. She immediately had an attitude and said "Umm, no" I said ok I would have to see about getting him in somewhere else as he needs new glasses. She didn't even let me finish and hung up on me!! How professional!! I will not be going back. I will be going to Frames for now on.

Took our kids there, great experience with Dr., However son picked out glasses was quoted 200. Which I said fine to. Daughter just had eye exam which was 10. When went to check out different woman rang sale up at 243 for son & 10 for daughter. I told her previous woman wrote down on paper 200. She looked on paper and was written 200. She said is going to be 40 more. At that point son already wanted that pair and daughter wanted to leave. So I had to pay extra even though quoted lower price. Should not switch price at check out. Specially when already quoted and written a price.

12/8/2022. 2:45pm Been with them 35+ yrs. Eye Dr's are very nice and helpful and listen to you Picked up glasses 12/13/2022, was very disappointed . Glasses dirty,no one there to fit me so took glasses and left. Gary phoned me 12/14 and asked about my problem,we discussed,(he very nice) sd was sorry for what happened for he was off on tuesdays and he would look and adjust glasses for me.

Went in for eyeglasses repair. Took 1hr 30 min. Walked out the door and they fell apart on my face. Completely destroyed. Have to get new frames and lenses. I will NOT return to this business.

So friendly and super great with my daughter. Made her feel at ease and less nervous being her first trip. Everyone who walked in the door seemed like family. I would highly recommend.

My first visit back to this office for many years! Have to say glad to be back! It was a very professional experience! The total staff from desk to exit was a joy! I really felt like they listened to my concerns and questions!

The Staff and Dr was very friendly! The cost was not bad either and had a good selection to choose from. Would definitely recommend to anyone looking for a eye Dr.