LensCrafters

(Norwood, Ohio store) Nice and knowledgeable staff. I was given options and not pressured in to buying anything. Dr took time to discuss my eye health and his recommendations. I was given my prescription to go wherever I wished however I stayed right there. Exceptional amount of options and time to try on the frames. Brandy was exceptional in helping me narrow down my choices to pick the perfect pair. Prices were great and again she explained the options best for me without trying to push a sale. I have 30 days to exchange/fix anything I dont like with the glasses. I will definitely go back in the future.

I came to the store yesterday with so much anxiety. I had gotten glasses at another store, and they were making me miserable. They felt out of focus, and I was getting dizzy and nauseous. I have never had to return glasses and just felt so guilty. But the WONDERFUL associate put my mind at ease and helped me through everything. I am so very grateful and can't wait to get my new and improved glasses!!!

My sister and I came in for a comprehensive eye exam. The doctor was excellent, and the assistant was also very professional. We requested our pupillary distance (PD) to be measured, which is essential when ordering glasses online. The doctor mentioned he didn't have the tools for it, so we asked the branch manager for assistance. Unfortunately, the manager was completely uncooperative and refused to measure the PD for my sister. Another staff member was kind enough to measure mine, which allowed me to place my order. We submitted a complaint, and the manager later called us. Instead of addressing the issue professionally, she was rude and insisted that we should not speak to her supervisor, claiming that "nobody is above her authority." This was extremely concerning and unprofessional. To make matters worse, the doctor had already confirmed that PD is a function of the patient and does not change from one frame to another. Despite this, the manager insisted otherwise, giving us incorrect information and creating unnecessary obstacles. Because of the manager's behavior and the way our complaint was handled, we left very disappointed. My two sisters, my mother, and I were planning to purchase our eyeglasses from this location, but after this experience, we no longer feel comfortable doing so. I expect a formal apology and a proper appointment to complete my sister's PD measurement without further issues.

I wish I could give a -10 rating. The eye Dr. employees here are the most unprofessional and rude individuals I've ever spoken too. I've never visited this office before. I was referred by the Kenwood office where I go annually to the Rookwood office for a specific exam because they didn't have the equipment to do necessary exam in the Kenwood location. They canceled my appt twice! The first time I arrived they casually tell me that the Dr had to leave early and wouldn't have enough time to see me for my full exam that he could do one part and come on another date for the remainder or I could reschedule the full service which I did. The day of the rescheduled appt they left a VM at 11:45a stating they were canceling the appt because I didn't confirm the appointment which I made standing in their office. It made absolutely no sense so I returned the immediately. I spoke with a very passive aggressive young woman who appeared to be the one who left the VM and when mentioning addressing that this was a rescheduled from the previous appt they said they could do the full service on. She then begins to say well we're also canceling it because they supposed to be snow and were trying leave early. Snow that wasn't forecasted until the following night. She suggested I come in by 1p or reschedule (my appt was originally scheduled for 4p) I told her that it was a huge inconvenience but I would be there by 1p. Five minutes later at 11:54 I got another call from a different woman stating that if I couldn't be there by noon (6 mins from the time of the call) they were cancelling the appt because as of now they're leaving at lunch time. I kindly requested to have the Dr call me regarding this experience before end of business day. She rudely refuses to accept the request stating that he's busy and wouldn't call me back because there's nothing they can do about the appointment cancellation. At that point I asked to be removed from their system as I would never come there service when they were already rude and unprofessional over the phone, she responded sarcastically sure! and disconnected the call. My only recommendation would be to never go to the Lens Crafters Dr offices in Rookwood!

BRANDI!! I've been coming to this location for a couple of years now to get my regular glasses prescription, and it's always been a pleasant experience! This week, I needed to have my glasses repaired, and Brandi came to my rescue! She was such a delight--patient, kind, and incredibly knowledgeable. Not only did she get my primary pair of glasses back in perfect working order, but she also noticed (without me even mentioning it!) that my backup pair needed a little TLC, and she took care of those too! Brandi is the best! Thank you again for your outstanding service!

Brandy did such a great job making everything easy during my visit. She knew when to let me browse and when to jump in and assist, treated me as a priority, and had infinite patience with my son as he asked to try frames on as well and ask his own questions. Will not hesitate to return!!!

I am from out-of-town and dropped my glasses, causing one of the lens to fall out! I mapped the closest Lenscrafters and once in the store, was pleasantly greeted by Yolanda who advised that yes, they could put the lens back in. Within minutes, Yolanda returned with my glasses and said her associate, Joyce had fixed them. Wow! What great employees and such tremendous service! I will be sure to come into Lenscrafters to look for my next pair of glasses. I was a former customer, but this experience has definitely made me decide to try Lenscrafters again! Wow!

Incredible Service When I Needed It Most While I was out of town, I took a bad fall and broke my glasses. I was in a tough spot - far from home, with a broken pair of lenses and an expired prescription. I called this LensCrafters location, and they went above and beyond to help. Not only did the team search to see if they had lenses that would work with my frames, they also offered to locate the exact frames I had so they could make the lenses ahead of time. When they realized my prescription had expired, they didn't just turn me away. They made calls and got special permission to extend it so they could still help me. After a rough and stressful morning, their kindness and determination to find a solution made all the difference. I can't thank them enough for their compassion and professionalism. Truly outstanding service.