LensCrafters

Stacy Xavier was delightful. She greeted me upon entering the store which is great customer service. The entire time she listened to what I wanted and her suggestions were spot on. Her gentle demeanor is a quality all customers will appreciate.

I am extremely disappointed in your location in Kenwood. My boyfriend and my son both went to their appointment today and my boyfriend just ordered his first pair of glasses. He was charged a bunch of additional features to his glasses that were pushed onto him. When we spoke I told him I wanted all of those items taken off and he put me on the phone with the associate. When I told him we wanted all of the features removed and just wanted the basic glasses the associate began being pushy with me on the phone stating that his prescription called for these additional features. I advised he is not in front of computers all day and does not need the additional features. The person on the phone said he would discuss with him since they were his and I said it was my insurance and my card being used for the purchase and that I am not authorizing these features and his response was "I am not going to let you talk to me that way", mind you I was not being rude at all. When I said I wanted to talk with a manager he advised he was the store manager. I instantly asked for a refund and said I do not want to do business there any longer. My boyfriend was uncomfortable in the situation and said it was not a big deal so I got off the phone. I was informed $90 was reversed but I wanted at minimum the 2 $72 additional features removed. I may still go and request the entire purchase be returned with how upset I am by the way I was dismissed, and treated. I have lived here for 9 years and have been a consistent Lens Crafters customer but I will no longer do business at this location and may just discontinue ALL my services for myself, my boyfriend and all 4 of my children as customers moving forward. I am not impressed by the service at this location.

This is the best experience ever. The manager was very professional knowledgeable. He knew things about my insurance that I was not aware of. I was comfortable and I felt I could trust him. I highly recommend the Kenwood square location. I left excited about my purchase. Thank you Kenwood square, specifically Trevor cereal treasure!

My husband and I had an amazing experience getting glasses today. We worked with Trevor, the store manager, who was incredibly helpful in selecting a pair that suited my face. Additionally, Trevor explained all the extra features in detail. We'll definitely be returning for our next pair!

I had a wonderful experience at Kenwood Lenscrafters. Trevor the manager was great to work with as was all the staff. They helped pick out a great pair of glasses and made sure I get the best options for my use. I will definitely be coming back.

Sam and Trevor were the best to work with! My insurance plan was showing that my glasses benefit was used, when it wasn't. They went above and beyond to call my insurance company and the other lens crafters store that accidentally billed insurance for my glasses benefit (should have been an out of pocket expense) and got the claim voided right on the spot. I was then able to use my glasses benefit at the their store and they saved me $385! They made my shopping experience so pleasurable and easy. I am forever grateful for these two!

I was looking for more stylish options for prescription sunglasses than my long-time eye doctor's office had to offer. I have to close friends who work for Sunglass Hut and when I mentioned to them, they confirmed that to use my insurance benefits, I should check out LensCrafters. I'm native to Greater Cincinnati but had never been to LensCrafters. I stopped in at the Kenwood/Cincinnati location and the representative who helped me, Trevor, did an amazing job. I have a very high astigmatism and Trevor helped identify which brands would work for me and I selected a very attractive pair of Ray-Bans. While I remain loyal to my eye doctor of 20 years, I will definitely start at LensCrafters for my eyewear choices in the future.

Joyce and Madeline were excellent. Joyce took the time to help me repair a pair of my favorite sunglasses. Patiently matching the studs and nuts to the pair. Definitely recommend.. Breeze