LensCrafters

My husband's glasses broke 2 times in 72 hours. We scrambled to find these exact frames to fit his lens's to use his warranty. We had to travel 45 minutes to this LensCrafters and it was worth the drive. Cameron was so helpful, nice, and knowledgeable! He educated us on what could have happened, and was such a good person to work with. We're very grateful for him.

Zero stars is a generous rating for my experience at this store. The buying experience was frustrating as the store is very disorganized and people are not taken in order...they try to manage with post it notes and fail. I will say the associate (Cameron) who fitted me deserves 5 stars...he had funky blue designer glasses and was great. The only bright spot in the store. Now for the pickup experience which was even more painful...I ordered two glasses and when my spouse picked up one pair they told her my second pair wasn't ready even though they were. Now after returning to the store for a second time, the store manager (Tiffany) instead of apologizing and resolving immediately makes excuses and rude comments to other store associates. She didn't even get up and excuse herself from the person she was working with to simply hand me my glasses. She does not deserve to be in a position of leadership let alone customer service. Roshanna is also a rude associate as she didn't even attempt to offer me assistance while I was waiting for 10 minutes for someone to just hand me my glasses. The excuse of we get busy on Saturdays doesn't fly; that doesn't mean you can treat customers how ever you want.

Everyone was warm and welcoming on my initial visit until there was a problem with the frames and the eye prescription. RaShanna never took any measurements and as a result the glasses were not a good fit and were returned. I picked out another frame with Tiffany and when I picked them up, I didn't like the way they fit on my face, and she got very annoyed. She informed me that she was the product manager and returning frames affected her bottom line. I had also ordered tinted lenes for my own frames to replace my old prescription but because of the way I was treated I ask her to refund my money on all my purchases and put the original prescription lenses back in my frames. Unfortunately, they misplaced my lenses and now I don't have any glasses. Tiffany told me that after they find my original lenses, for me not to return because I was done. I still have to get my original glasses back.

The Manager, Tiffany provided EXCELLENT SERVICE. She has been a delight ever since she has taken over this store. And her professionalism is what I expect from a high profile location such as Kenwood. It Is for this reason I continue to come to this location. You are lucky to have her.

I had such a great experience at LensCrafters! Cameron was super helpful -- he guided me while buying my mom's glasses and made the whole process smooth and stress-free. I also purchased my own pair of glasses here, and everything went perfectly. My parents and little brother all got their eye exams done as well, and the entire team was so professional, kind, and attentive. Truly a 5-star service from start to finish. Highly recommend!

Cameron was helping me with my frames choices. He was very professional and knowledgeable, and provided all the details about lenses and features I was interested in. He possesses great customer service qualities and made my experience very smooth and stress free.

this was my most pleasant experience ever going to the eye doctor. I learned a lot and got exactly what I needed. I came in today with a medical emergency and I needed glasses today and I haven't gotten my eyes checked in five years so I had to go through a whole exam because it's illegal in Ohio to give glasses with an expired prescription and even with that they got me out and got me on my way and helped me so much. The staff was very pleasant everyone that I interacted with from the amazing receptionist at the optometry lab to the amazing staff in the LensCrafters I will be coming back.

Excellent customer service from the moment you arrive at the door. The staff is very friendly and professional. A special mention to RaShanna, who helped me choose my glasses and explained everything to me and Dr. Meaghan Clark.