Wing Eyecare Corporate Offices

The eye exam visit itself was great. I ordered glasses an sunglasses. Three days later I was told they where unable to make the lenses for my sunglasses due to my strong prescription. So I am owed a refund of over $500 was told refund policy is a two week check via mail. My eye exam was 09/28/19 today is 11/6/19 that's 39 days !!!! I have yet to receive a refund an contacting the Corporate office or anyone has proven a very difficult challenge have left messages on voicemail. With a call back # but I never get called back. I have remained mostly nice an calm when dealing with anyone. An I have been very far from harassing. But it's been 40 days. I am seeking legal counsel next monday.

Do not use their services! This was my experience: The lab that Wing Eyecare uses to make the lenses are terrible. My glasses were returned after wearing for a couple weeks due to seeing swirl marks on my CR-39 lenses. I had the Cryzal applied but was told the swirl marks are not from the Cryzal. I was told some kind of machine that touches the lenses after being created does some inspection of the lenses which causes these swirl marks to appear. It is abnormal. Office manager at Western Hills mentions she will reach out to the lab to discuss. I returned the defective glasses, Western Hills sends the defective lenses back to the lab, the lab recreates the lenses and did not pass inspection on the second make at the lab, the lab recreates the lenses a third time and sends my glasses back to the Western Hills location. I had to call numerous times to get updates on my glasses since more than a month had past. I was told my glasses had swirl marks on them again after being sent back from the lab after a third time. I had to make a special visit to see the office manager at the Western Hills location to get my refund and to have my insurance notified that my defective glasses were returned in order to have my insurance "reset" everything because of the return. I'm waiting for my refund to be mailed to me in the form of a check although I paid with a credit card. Apparently, Wing Eyecare doesn't have the technology to credit a refund back to a credit card. I will have to wait 2 or more weeks to purchases glasses elsewhere. I have gone to Wing Eyecare for the care of my eyes, glasses, and friendly staff for my entire life. Overall, I had a really negative experience and will not be returning to Wing Eyecare in the future. Thank you.

My experience here has been so bad I felt the need to review Wing Eye Care. I had an appointment on July 9th, I picked out my new pair of frames and given a expected time of arrival, 7-14 days. It's now July 28th and I have still not received my glasses. I called the Glenway office after the initial 14 day window and was given no information on when I would receive them, they were experiencing computer difficulties but it would be "soon". But they would call me when the glasses arrived. 2 days pass and I decide to call the office again. The receptionist that answered told me that the manager would call me the next day with information. Manager never reached out and I never received a phone call. I decided to call the office at the end of the operating hours. Same receptionist from the previous day answers and when I tell her the situation yet again, she puts me on hold to get the manager. Few minutes later, she gets back on the phone and gives an update that my glasses would be in on Saturday. Never talked to the manager once, never received a phone call from Wing Eyecare about a possible delay in my order. Well, It's now past the promised Saturday deadline. Glasses didn't arrive and they are not interested in keeping my business. The stall tactics, misinformation and lack of respect for customer's time is to such a degree that I do not intend to come back.

Wing Eyecare has the best frame selection. I always get contacts and glasses each year and always satisfied with my purchase. They always have the latest and greats equipment to detect any issues related tot he eyes. I feel very good knowing that when i recommend people to Wing their experience is going to be just a good as mine. Thank you Wing Eyecare for taking care of my friends and family eye care needs! A+

I waited for Ever to get my contacts, they were only the samples, apparently they didnt have them in stock. I called for 8 straight days after waiting for 10days, one lady in particular was very very very rude to me when I was finally able to get the contacts, then they didnt even want me to pick my glasses out told me to come another day. This was the Kemper road location. I believe the lady name was linda,(I could be wrong) older white lady with purple hair..... but the Manager handled the situation very well, he was the only good that came from my experience.

I beeb waiting on glasses since Nov. 28th and still have not received them. Because of headaches I went on January 14th for contacts, now awaiting on both the glasses and contacts. The Office Manager won't returns my calls or get on the phone when I call, and the staff act like I did something wrong because I keep calling.

PATIENT BEWARE!! If it was possible, I wouldn't even give 1-star! Please please. Take your business elsewhere!! Had an appointment on a Saturday and was told it would be 4-5 days for contacts. 2 weeks later, no contacts. Call the office every day to be told it'll be another few days with no explanation why. Just told "we'll text you when they're here" with an attitude. HORRIBLE HORRIBLE HORRIBLE

The glasses seem to not stay put together the slack when it comes to your medical insurance and them mostly on their side they're not doing what they're supposed to do! Extremely long wait. for simple process