Costco Optical Department

Dr. Saler and his staff, and the staff in the optical department, are very professional and friendly. My eye exam was the most thorough and comprehensive that I've ever had. We would highly recommend them.

Dr. Saler is an excellent optometrist. He conducted a comprehensive exam, and patiently explained and answered questions about my diagnosis. He is personable and funny, and I highly recommend his services.

FYI there is a new optometrist (Dr. Ryan Saler) at Costco and he is great. It is no longer 20/20 telehealth which the prior reviews reflect. Dr. Saler is very kind and efficient. They take vision insurance as well. Definitely recommend!

It takes some trying to like the technician at 20/20, but after a while I realized she was very focused and did a solid, professional evaluation...often beyond normal...like taking photos behind my eyes. Pretty cool. The info was forwarded electronically (or shared) with an optometrist who reviewed it, then we discussed it remotely over live video, she wrote the prescription, and showed me some micrographs of my eyes, stating all looked good. I was skeptical at first, but I think it's brilliant. It was a really solid evaluation. A lot of these reviews refer to the optical (glasses) department. I'll give it a 5, barely, due to the tech being a bit hard. BUT she was good.

Exceptional service by knowledgeable and experienced optometrist staff. Provided much more time and attention to resolve difficulties with my prescription than my long term respected ophthalmology practice. Also the opticians have consistently been kind, efficient, and professional. They were helpful getting my replacement glasses at no cost when initial outside provider's prescription was not right.

I schedule an appointment for eye exam for my wife but to be told our insurance doesn't cover this service, I explained to them that I just used my VSP insurance which is a family plan one month ago in Sam's club fairlawn and everything was covered I only paid 5 dollars out of pocket. In that case I replied to her to cancel the appointment by email and never hear from her anything. When we schedule another appointment of eye exam in Sam's club and found out our insurance was not eligible anymore. We contacted the insurance company explaining the reason, the operator said the Costco vision exam didn't cancel our prior appointment and our insurance was occupied although we didn't have service there. Horrible person and poor service.

I have $400 every 2 years for vision insurance so I asked for an exam that includes everything including multifocal contacts. After asking again before the exam I was assured that it included everything. I got my prescription for daily use, non multifocal lenses per the Dr. recommendation. I called to get a prescription for multifocals and was told that I did not get an exam for multifocals and it would be an additional $185. Everyone was very nice, but I cannot afford $185 out of pocket for an exam that would have been covered by insurance.

Bought both sunglasses and regular glasses. They both were made incorrectly the first time. The sunglasses were also made incorrectly the 2nd time. Now I have a pair of sunglasses that I paid for but cannot use. They refuse to fit glasses without a mask regardless of vaccine status, negative test, etc.