Kearfott Eye Group

Never Again! Let me tell you my story. I was going to this doctor and kept explaining to him that I was having issues with peripheral wavy lines and spots in my vision in my right eye. Everytime he would just say I just had floaters, and that he wouldn't let me lose my vision??? After many appointments and my constant complaining about my vision and never getting a definitive answer from him I decided to go for a second opinion. I went to a really great eye doctor in Springfield, he did a complete vision test on me and told me I had lost peripheral vision in my right eye as well as below my right eye, he sent me straight out for an mri. I ended up having a huge meningioma tumor in my brain pressing on my optic nerve, it was taking my eyesight. I had a craineotomy surgery June 2024 at the James hospital in Columbus and the neurosurgeon removed an apple sized tumor. The tumor was benign. My vision was restored and I never did have floaters. If I would have left it go for just a little while longer I could have gone blind or worse. This doctor left a bitter taste in my mouth bent on incompetency. I get really upset everytime I think about it, because he also had me coming for appointments twice a year instead of a yearly check up, why?? . Somebody really needs to look into this.

I followed up with this office to get a copy of my prescription so that I could order a pair of glasses before the end of the year and I wanted to utilize my insurance benefits. They said that they would fax me a copy of my prescription. After waiting a couple of weeks without receiving the prescription or any communication back from them, I called their office again. They said that they remembered our conversation, but that they could not locate my chart. They assured me that it was there and that they would send my script as soon as they found it. After a couple more weeks passed, again without receiving the script or any communication from them, I called their office a third time. Again I was told that they could not find my chart. I explained that I was running out of time in the year to use my insurance benefits and that my need for the script was very time sensitive and I had already been waiting for well over a month. The staff member told me that she would speak to the Dr. to see what they could do to help me. Well here we are into the new year. I've never received a copy of my script or a call back from their office. I am very frustrated and disappointed in the poor customer service I have received. My whole family were patients here, but that is going to change. We will not be returning back to Kearfott Eye Group. It's really unfortunate because we like the Dr's there, but obviously their office staff is not competent.

VERY RUDE!!! Moved away and forgot to pick up my glasses before I moved. When I came back into town I called them and asked if I could pick them up. The lady in charge of glasses fitting was extremely rude and wanted to argue with me. When I asked again about my glasses, she hung up on me. Long story short...DO NOT GO HERE!!!!! They are horrible with customer service! Find a different doctor to go to!

Disappointed with having to pay an extra $50 out of pocket for a trial of if I like the brand of contacts. I knew I liked the brand because I have had them before. I was also told when ordering contacts many different prices of how much it would be with having good insurance! They take advantage of the insurance then want extra out of pocket. To top it all off I received my right eye box in the mail but not left eye. I call & the lady told me the girl never ordered the box for my left eye. I won't be going back. I got better service and no extra fees going to walmart. Figured it being a small town doc that it would be nice to go to but I was wrong!

Worst experience that I've ever had with eyeglasses. Took 2 months to get my sunglasses in. Only had my glasses 2 weeks and they were scratched up. Been waiting on my replacement lenses almost 2 months. They said they would call when they came in. Still waiting. The ironic part is that Chip bragged on how their lenses were so much better than the discount eyeglass places but never had the discount glasses scratch in just 2 weeks. This will be my last time going to Kearfott Eye Group!!

These people are at best incompetent and at worst taking advantage of people. No communication, takes months to get your glasses and when you get them they're screwed up. We've had glasses we've been waiting for over 5 months to get, every time we go in... nothing, assuming anyone is in the office (apparently posted business hours are totally optional). Always an excuse, always blame it on someone else. At this point all we want is our money back for glasses we never received (again - after 5 MONTHS). The only way we got *any* communication out of the was to contact the BBB. Terrible terrible terrible stay away.

If you don't mind wasting several hours of your day, this is the place for you! Appointments are over-booked, so most of the time there is spent waiting. Testing conditions are done in full room light, with glasses on, ensuring that you will fail the test because of all the light glinting off your glasses. I was told I'm going blind in the exact area where I could only see the glare from my eyeglass rims. I have a feeling he is trying to get people booked for surgery, which is heavily advertised while you're waiting.

This is the only practice to get my prescription correct. They no longer accept my insurance, so I recently went elsewhere. I'm going to pay out of pocket to be able to be seen at Kearfott. It's worth it to get it done right and without fuss. I won't have proper eye prescription or eyewear until I go to Kearfott.