America's Best Contacts & Eyeglasses

We received good service. When I called to make the appointment, Karen took care of me. She was very kind and left a positive impression with me. Her kindness continued the day of our appointment and the rest of the staff were equally as impressive and professional. I appreciate the service because these day, good help is hard to find. Have a happy new year guys!

Extremely Disappointing Experience - Avoid This Location. I honestly wish I had never chosen this place. From management to staff to their overall system, everything about this location has been nothing but frustrating and unprofessional. On my first visit, I completed the initial checkup and was scheduled for a remote doctor consultation. Their systems went down, and I ended up waiting 45-50 minutes with no communication or solution. After almost an hour of sitting there, they told me I now needed an in-person consultation. Seriously? I already took time off work for this appointment. They scheduled me again for the next day at 4:30 PM. On my way, there was a major roadblock and I immediately called to inform them I would be around 10 minutes late. Despite informing them in advance and arriving only 20 minutes late due to something completely out of my control, they refused to see me. What makes it worse is that yesterday, when their system failed, I was forced to wait almost an hour, and that was apparently perfectly fine. My time didn't matter then. But upon requesting politely multiple times to please let the doctor see me since the delay was not my fault, they still said no. When they make patients wait for an hour -- it's okay but When the patient is late due to a genuine issue -- absolutely no flexibility. When I needed them to show the same consideration they expect from customers -- nothing. The staff kept repeating "sorry" yesterday, but today they showed zero empathy, zero effort, and zero professionalism. I came here hoping to get my glasses prescription handled smoothly, but instead I wasted time, energy, and two days of work for absolutely nothing. I will never return to this location and strongly recommend choosing a different eye care provider. This place does not value your time, your effort, or basic customer service.

Genuinely the worst optometry experience I have ever had. Appointment was scheduled for 12pm but I didn't get seen until 1pm and I was on time. I was gagged by how unprofessional the optometrist examining me was. He asked me to give me him my political opinion on ICE and Venezuela's president being kidnapped and when I said "this is inappropriate for this appointment" he persisted to ask. Needless to say I was gagged and will never be going to this location ever again.

Horrible service... I received my glasses I made them aware of measurements were off and that I couldn't see out of them... I was told to keep them for 2 weeks and bring them back if they don't work out... I called made an appointment and was told you don't take them back after 2 weeks... I told them that's not my problem that's a America's Best problem and scheduled anyway... after all that I never went back... T

My Boyfriend scheduled his Appointment for an exam and contact fitting for 9:50 today. Upon arrival at 9:58 (within the allotted grace period of 10 minutes) He was told he would have to reschedule for another day as he was "late". There was only 1 other customer in store and it seemed like the receptionists weren't too interested in helping him to begin with.

Pretty terrible. The optometrist accused me of lying, and I'm pretty sure I didn't even get the glasses I ordered. Prescription wasn't right for starters. A little better than my past one, but not by much. Additionally, I asked for hardened lenses (which are already scratched after a few months), anti glare coating (which seems to never have found its way on the glasses), and transitions (which has actually worked pretty well). I'm pretty disappointed, over $700 with insurance. I'll probably get my free replacement pair and move on. Go somewhere else. Pretty sure Walmart is better after all this.

Today I had the pleasure of visiting America's Best for an eye exam that I truly needed. The staff were so welcoming, each person was friendly and kind! I left that place happy and very satisfied! Thank you!

Yes I had an appointment on 9/26/2025. From the time I walked in and met Karen it became a wonderful experience. From the pre test ,exam,the fitting of my glasses it was great. I'm telling everyone to come to America 's Best in South Euclid.