Walmart Vision Center

Husband and I were there recently, both to get regular and sunglasses. Very busy when we arrived at 10:00. I feel the department needs more staffing. The lady did her best, but did sound somewhat rude trying to direct everyone. Very happy with eye exam and the discussion with the doctor. Seemed to take some time when ordering the glasses, but overall a good experience if you are patient. Never had issues with the quality of glasses I've purchased there. I don't want to pay 600 bucks for two pair, so I'll continue to use Walmart.

I don't know who I spoke with, but the lady I spoke with was very rude. I called just to schedule a time to pick out my glasses, already have a prescription. I was put on hold for 15 minutes and sent to service twice. I don't mind waiting, but being told to hold and then not being able to speak with a person for 15 minutes just seems unacceptable.

The female doctor is very friendly but, most of her staff needs replaced. Starting with the manager. I have 4 family members who I've taken here and all of us have gotten the wrong prescription at least once. Glasses or contacts. I was given someone else's contacts twice. When I called to address this issue with the manager or other staff members they argued that I was wrong until I returned the contacts to the manager. She looked them up and seen that they were not mine did not even apologize. Just threw them in the trash and rolled her eyes. I have been waiting over 6 months for my daughters contacts with no contact from them at all. No calls, no follow up, no anything. I have called multiple times to check in on them. When I try to address the constant issues the staff couldn't care less. God forbid I try to walk in and handle the issues and I will be sitting and waiting at least 30 minutes before anyone even acknowledges me. I now have to take myself and other family members to another eye doctor. And pay out-of-pocket to have all of our exams done. Contact and lenses. Because Walmart vision center does not find it important enough to get us the correct prescriptions. If you are considering this location please save your time and money and go somewhere else.

Went in to get a simple repair on my girlfriends glasses. Just a missing screw. Called a few days before and the lady we spoke to said bring them in anytime to replace the screw. Arrive today and Garrett informa us that he isn't allowed to and that only the eye doctor can repair. I know this is a lie because of what the lady told us on the phone and I've gotten my glasses fixed before without the eye doctor present. Just plain lazy

The doctor was very fast. She didn't give my grandmother time to differentiate between the glasses she was trying on her. I told her to go slower with my grandmother because she is too old and she didn't understand, she gave her the wrong glasses and she can't even read with her glasses. I had to take her to another place and spend much more money because of her bad service.

Shelle ignored me as I stood waiting. I finally say, excuse me, I have an appointment. She doesn't even look up and says she's trying to watch her training video. She was rude and it was clear she didn't want to help. When talking to me she was condescending and talked to me as if I was a child. I gave her no reason to be rude, it seems to be in her nature. The man I spoke to on the phone was very pleasant and happy to help.

2 people working today and neither have no idea what they are doing and neither of them could tell me when the doctor would be in for another available appointment. Absolutely ridiculous.

I've been trying to get contacts for 6 months plus now. The script I ordered and payed out of pocket for were completely blurry. Talked with staff 4 times in the period of 3 weeks to resolve issue. It's not resolved. Staff is polite. But was hoping to have this issue resolved months ago.