Eye-Mart

Usually I don't have any bad to say about this place because my first visit was pretty good. Great customer service friendly staff. I was called saying my glasses were ready went to pick up after an hour office was closed was not told office was closing early. There was a sign on the door saying open on Saturday 8-3 here is it a Saturday & they're closed. Please change hours on website as well such an inconvenience

First Time Here - been having my eyes checked for over 20 years and this was, hands down, my favorite experience. The staff made it an amazing experience. From the Doctor to the two women in this photo (and the many others not pictured), this place understands a customer service experience. The level of manners and that "wanting to help" mentality are very obvious here; even on my booking phone call. I've found my new optometrist! ...and I wasn't even looking for one, hahaha.

My first visit with EYE-MART was a great experience! The technician (Darlene) was very professional and enjoyable to work with. My second visit, I was cared for by Melissa. She took good care of me, and made sure my visions needs were met. Lastly, when I came back to pick up my second pair of glasses Sherrie was there to greet me. She made it her aim to make sure that I was fully satisfied. I would recommend EYE-MART to all of my friends and associates. The service is top notch!

The Manager Matt was more than amazing. I bought a pair of glasses that happened to be damaged by the company it was sent out to. The Manager gladly replaced the frames and personally made sure my lens was granite with no damage to my frames. I appreciate his concern for me as a valued customer!

I purchased my eyeglasses today at Trotwood and let me tell you the staff are Amazing!!! Kenny went above and beyond to accommodate me... he was extremely helpful and friendly! The ladies addressed me as soon as I entered the store which I really liked! The eye doctor was very through as was her assistant! I will definitely buy my glasses from there and nowhere else!!!

Service was absolutely amazing. When I say Matt was amazing! Oh my gosh first, service was expedient. The staff amazing and knowledgeable on all the lens types. Definite 5 stars. I am recommending this office for all my fellow four eyes.

My exam was great. At the end of my visit a "SUPERVISOR " rung me up and was able to get me to purchase a warranty($80 total $40 a piece) on me and my sons glasses. She made the warranty sound great "for 12 months if anything happen to our glasses they woulf fix them" I couldn't refuse because I knew it was a chance I would need what she offered. I spent $472.00 for me to bring two of the four pair in and they tell me I have to give them more money to fix my glasses!! That the warranty only covered the lens and not the entire glasses!!! I was lied to and made to believe something so they could get the upsale. I gave this company $80.00 extra for ABSOLUTELY NOTHING! Before leaving today, the regional manager offered to fix my sons pair out of "courtesy" because "I was given the wrong information" I DON'T NEED COURTESY I needed BOTH fixed because that's what I was told I was paying for! This place is not right and I can't be the only one they've done this to! They are lying to their customers and taking people money.. there's no other way around it. Nothing else can justify it..I am currently waiting for corporate to call me. They can keep the courtesy and give me my money back.

What a blessing! This place is amazing, the special care was so wonderful. Staff Sherrie was professional, polite and very thoughtful. I felt a home and can see more clearly with my new glasses. Please stay in the community and keep staff like her. Thank you Derrell Fuqua.