Eyes on Chagrin

Absolutely amazing experience from start to finish! I can't say enough good things about this eye doctor's office. From the moment I walked in, I was greeted by a warm, friendly, and professional staff who immediately made me feel comfortable. The office itself is clean, modern, and organized -- everything runs so smoothly! My eye exam was incredibly thorough. The doctor took time to explain everything in detail, answered all my questions, and made sure I fully understood my prescription options. I never felt rushed, and it was clear they truly care about their patients. After my exam, the team helped me choose both contacts and glasses, and they went above and beyond to make sure I found the perfect pair. They were patient, gave honest feedback, and really understood what styles would look best on me. I ended up finding a pair I absolutely love. Their communication is also top-notch. I received appointment reminders, updates about my contact order, and notifications the moment my items were ready for pickup. It's rare to find a place that's this efficient and personable at the same time. If you're looking for an eye care office that's professional, knowledgeable, and genuinely cares about helping you see and look your best, this is the place to go. Highly, highly recommend!

I am SO INCREDIBLY HAPPY with my new glasses, sunglasses and "music/computer" glasses!!!! The service I ALWAYS RECEIVE at Eyes on Chagrin is nothing but superior!!! I'm now able to read my music and see my conductor without putting my glasses on my head! I'm SO grateful that everyone takes their time to make things right! THANK YOU, Steve and team, for your kindness and expertise!!!

I LOVE this eye glass store...they are so friendly and helpful, excellent professional assistance and quickly response/ turn around. Outstanding selections of gorgeous high quality frames! its like LA ...on chagrin blvd. I always appreciate the staff and how helpful they are .

We researched and visited many eyeglass shops after moving to Cleveland, and Eyes on Chagrin became our favourite. Their collection is modern, stylish. Over the past few years, we've purchased four pairs of glasses here and have never once regretted it! Steve, in particular, has an incredible skill for adjusting glasses perfectly and always helps us find the best fit and choice. The entire staff is kind, welcoming, and professional, which makes every visit a great experience. If you are looking for quality eyewear and outstanding service, I highly recommend Eyes on Chagrin!!!

I had heard great things about this place, and since I was new to the area and didn't want to drive 45 minutes to my longtime eye doctor, I decided to give Eyes a try. The staff was super friendly, and the doctor was nice and seemed knowledgeable at first. I came in for an exam because I wanted to get contacts. During the exam, the doctor used the phoropter (the machine with all the lenses) to determine my prescription. Once she was done, she asked me to turn the dials myself until things looked clear. This caught me off guard, my previous eye doctor had never asked me to do that, especially after we'd already gone through the entire process to find my prescription. I did what she asked but felt uncertain. When I questioned it, she told me, "Only you can see through your eyes." That response really threw me, but I decided to trust her since she's the professional. I have astigmatism in both eyes, so I always get a trial pair of contacts before finalizing my order. When I received my trial lenses and put them in, I immediately knew something was wrong because my vision was blurry and uncomfortable. I called the office, and they told me to give my eyes a few days to adjust. I did, but things didn't improve. When I called again to explain that the prescription felt off, I was told the doctor would call me back. I never received that call. At that point, I was frustrated and knew I wouldn't be returning to Eyes. I'll be going back to my original doctor, even if it means a longer drive. Unfortunately, my insurance only covers one exam every two years, so I basically wasted an appointment on this visit.

My friend recently recommended Eyes on Chagrin to me. I stopped in and was warmly greeted and helped by Dr. Stephen in choosing frames and by Dr. Michelle with an exam. The owner introduced himself and the whole staff was great. They were attentive, patient and very informative. I ended up with 2 unique frames that fit amazing and are attractive as well. I highly suggest them for quality eyewear.

I went to four different stores looking for glasses -- from high-end boutiques to one inside the hospital -- and by far, this store had the best customer service. I would recommend to anyone

I an out f towner and visiting area for work. I brought my broken nose guard piece in for repair. Corine replaced the piece and ensure fitted comfortably. With great service and smile, the repair was at no charge! Great customer service with a smile