Willow Creek Eye Care

Took my family here, as I always came here before the most recent change in doctors and staff. Not only did it take longer than we were told to get all our glasses, they broke my sons frames while trying to adjust them. When trying to adjust my husbands glasses the second time he went in to get them adjusted they found out his one of his lenses weren't properly shaped. They took his glasses back and said they would get them back in a few days. It has been 3 weeks and we still haven't gotten them back nor do they have any idea when they will actually be back. Throughout the 3 weeks, their system has sent us messages 3 times saying his glasses are in, when arriving to pick them up each of those times we found out that they still haven't been delivered. My husband also got a trial pair of contacts ordered, it took them a month to come in, which we were understanding because of his prescription, only for them to call him later on to tell him they ordered the wrong prescription and it'll be at least another 3 weeks before they come in. Definitely would not recommend, nor will we return.

Wow! What a change! I have been coming here for a few years now. For a couple of years now, the young man at the front desk (Michael) left me with a bad taste in my mouth. He was very unprofessional and rude every time I visited the office. Now! The staff has turned over and the ladies (Amber & Michelle) in there are absolutely amazing! Friendly, efficient, knowledgeable. You can't ask for more! I was going to find a new eye doctor but after my visit today, I'm sticking around! Thanks so much, Willow Creek Eye Care!

I've been coming to Willow Creek Eye Care for over 20 years. The doctors and staff are always friendly and welcoming. They work really hard to make sure you get the best care, and the best glasses or contacts. I appreciate all that they've done for me over the years and plan to continue as a patient and customer there for years to come.

So incredibly helpful each time. Had a pair of glasses get smashed and they covered them for me for free. Michelle is extremely helpful and quickly pulls up insurance information and makes sure you get the best deal possible. Will continue to buy glasses and get my exams here.

I got both my glasses here a few years ago, and recommended the place to my mom. However, I was unaware that there was a change in ownership, and it turned into a terrible mess. My mom's glasses were messed 4 times after the initial visit. She kept having to go back to get them fixed. The actually optometrist is really friendly, and it seems like she knows what's she is doing. The front staff only has a few people that actually know what to do. They either need to train their employees better or they will lose all their customers that the previous owner built up over the years. I'm sorry to say, but I won't be back, and I feel bad that my mom had to go through all the headache just to get a decent pair of glasses. They also overcharged us...

UPDATE: i called the office and spoke to an individual about my billing issue and he said he'd pass my info along to the billing department and they'd call me back. Well they never called me back and instead sent it straight to collections. I have been going here for many many years since before they switched ownership. Over the last year it's clear their service is totally lacking. The lady (katie) who fitted my glasses (who left) calculated my insurance incorrectly and on the spot caught her mistake and admitted it to me. When I later asked for a copy of that for my own reference they told me they couldn't give it to me. Ok. That's fine. The glasses were blurry. They said it takes time for my eyes to adjust (pretty sure that'a not how it works). I come in two weeks later for adjustment. Still not great. Adjusted again, at that point I was over having to go there every few weeks for my glasses. Come many months later I find a bill for $375 because "my insurance wouldn't cover it". Here's the thing guys, it's your job to interpret the insurance and to articulate to your customers what their amounts will be. It's your JOB. My dad no longer goes there even though he TOO went there for years because the EXACT same situation happened to him. These people don't know what they're doing. It's totally unprofessional.

We had wonderful experiences with doctors at the Willow Creek Eye Care centre. At first I was hesitant to book appointments due to small number of reviews so my daughter went to another eye care centre with many good reviews. However what surprised us was that our experiences were way better with Willow Creek than with the other eye care place in turns of quality of care! In addition, unlike the other place, the doctors didn't push for the additional $30 picture service and only did it when my husband couldn't open his eyes effectively to be checked.

I normally do not write reviews negative or positive. However this place is absolutely horrible. I ordered safety glasses on November 16, it is now after Christmas and I still don't have them. The first pair came with the wrong prescription. I was told on the day the wrong ones came in, they would be replaced in 4 days. I didn't hear anything for a week so I called I was told 4 more day's. Today I called and was told 4 more days. Also absolutely radio silence from there side no updates, all the contact has been me calling them. Very poor for a doctor's office.