Sylvia Medina, OD (Medoptic PC)

I had a great experience here! They scheduled my appointment quickly, and I got my glasses on time. For the first time, I feel completely comfortable with my glasses from day one, and I absolutely love how they make me feel. The customer service was outstanding--friendly and efficient throughout the process. Highly recommend!

I had called the office multiple times and keep receiving the voicemail that they are closed so I don't think this is their updated business hours on Google , I called on Tuesday at 3:04 pm twice left a voicemail no response as of yet .

I had an eye exam and was handed my paperwork with my prescription on it, BUT when I told the owner (or part owner) I couldn't purchase frames at that time, he took the paperwork back. I said "oh that's not mine?" "He said "nope it's mines" and I left the visit with nothing. I called the office shortly after I left, asking to come right back to pick it up and was told my prescription wouldn't be ready for at least two days. Which in itself was already odd to me. A few weeks later (as my schedule picked up), I called again and asked to have it mailed for convenience, but was told that wasn't an option. Despite explaining that it's my legal right to have had received my prescription, the staff said it was out of her hands and her boss would not allow it as she insisted I pick it up in person. I let her know someone else may not be as forgiving and that she be aware of their patients legal rights. The overall experience felt unprofessional and frustrating.

I have been coming to Dr Medina for years and I wont go any where else, she is a very good Doctor and gives excellent service in prescribing me exactly what I need and what works right for me. I love her expertise. I also love the staff and love every Frame I have purchased. They have good quality and good prices. They are responsible and reliable. They always have various merchandise to choice from and alot of really good name brands and fashionable styles for a fair price. You will definitely enjoy your visit and enjoy what they have to offer.

Poor customer service, rude staff and over priced eye wear. The doctor's husband is the first to get nasty and argue with customers. He says and promises one thing and then does another. They over price EVERYTHING and for some reason my glasses always break in under a year. I have changed to another office and haven't had a problem with my glasses since. Coincidence, maybe but I think they just do a poor job so people keep coming back and spend more money. I would NOT recommend this place to anyone

Don't waste your, you will regret it!!! Reading the comments, I saw that it was common to not be able to get ahold of them. And this was indeed true. After finally getting someone on the phone, the call was disconnected after being placed on "hold" so I opted for another place. Unfortunately all other places are booked out for at least a month. So I gave this place another try and successfully secured an appointment for me and my child. Dr. Medina was very helpful and pleasant. Unfortunately that is the only positive comment I have about this places. The customer services is rather poor and leaves much to be desired. After picking out a pair of glasses, it took quite a while to be checked out as the young lady seemed to not know how to do much of anything. After confirming the pair that was chosen, she took several calls, cleaned, made calls, and replaced glasses back on the shelves without asking to wait or apologizing for the hold up afterwards. To make matters even worse, the hours clearly state 10am-6pm....not true. I picked up my child off the bus and headed straight there (arriving at 4:05) to simply pick up the glasses. The lady clearly saw me drive up, as she paused before completely closing the blinds. After knocking on the door, I called and learned that they recently changed their hours to close at 4pm. It would be nice to have that information posted for the customers to be aware of the change, or told that in the voicemail when I was notified my glasses were ready, or given a friendly notification when I checked out!!!!!!!! So of course I drove home with a disappointed child....not cool. All this to show that they have poor customer service from start to finish. So, don't waste your time! You will regret it!!!!

Doctor is nice, one of the best in the area. But OMG, her staff very rude. My husband last two weeks trying to make a appointment, at some point he just give up. I been there we my children and is always a nasty attitude with front desk. That old men in there need to be fire, he is hurting her business. He has a attitude! If she can only find a better staff will be great.

If I could I would have put a 0! Customer service is terrible! They never seem to be open,they never answer the phone. We waited almost a month for my husband's glasses, apparently they came in broken and had to get reordered. They never called to tell us, once he picked them up they were bend and didn't fit his face. We even had other places to look at them and take them apart. He had them for one week they fell off of his face and broke. Smh $150 down the drain, so frustrated we just went somewhere else and took the loss. Don't go here waste of money and time.