⭐Customer Reviews
4.4
★★★★☆
334 reviews on Google
Amazing service and experience, hands down. My appointment with Dr. Selvey was quick and easy while my service from Amanda was simply fantastic. Amanda allowed me space while I shopped for lenses and once we sat down to finish out my purchase she was simply a delight. Her bubbly personality made my first time there so much more relaxed and she even went out of her way to take care of my old glasses while helping with my new ones. She also was quite patient and thorough with all the questions I had. I'd recommend here to anyone looking for a practice that cares for their patients and customers and goes the extra mile for them!
Just wanted to drop a five star because I had some issues with the doctors office located in the back of LensCrafters - - which is separate from LensCrafters-- And Matt, the store manager came to talk to me about the issues I had and I
also helped me understand my contact prescription and brand.
He also explained how I would go about refilling them... This is way more than what the receptionist in the back office did for me and I really appreciate that Matt took the time to do that.
While I understand, the doctors office located in the back of LensCrafters and LensCrafters are two separate businesses, they just have a partnership together, I wanted to come in and just recognize Matt for at least maintaining a partnership with one customer.
Somewhat frustrated. I've been a lenscrafters customer for so many years. It must be Atleast 20 if not more. Normally on point with everything. But the last time my husband and son went they really goofed up insurance details and made it quite difficult. This time I went and insurance was again misread by the employee. I second guessed myself and believed the store associate. I settled for a much cheaper frame for my glasses when my insurance would have covered much more...All of those years I think I might shop around. I did call and complain just to be told that if I'm unsatisfied I have 30 days to return them. I'm sorry...that is nice and all but how about accountability? I think people don't know the meaning of that word anymore
A friend needed an appointment as soon as possible. I called Thursday afternoon and the appointment was Friday. The service was great. The associates were helpful and polite. The doctor was great and the ordering process was easy. The glasses were ready to be picked up in 3 working days! The experience was great and he will return!
The young lady who greeted me when entering was excellent. A ray of sunshine there. Dark haired young lady in white lab coat. I neglected to ask her name. It would have been worth a mention. A simple positive greeting. Works every time. Thank you.
After walking to the desk, employee seated there, older woman, was RUDE. No hello, good morning, how can we assist, nothing. Basic customer service. Snap, snap, snap. New insurance, well, forgive me. $137, now, out of pocket. Did I have that...yes. But, it won't be dropped here. Seriously? Get this lady a short course in common courtesy. It will/may help her grow,(?) immensely. And make sure you (LensCrafters) keep the customer base solid.
The Doctors are (and have always been) amazing, the selection of eyewear is phenomenal. I'm good, won't be back, but, will recommend LensCrafters if asked.
Sylvia was extremely helpful and provided excellent customer service. She was knowledgeable, patient, and made the entire experience smooth and pleasant. Highly recommend asking for her.
Amazing experience. The assistant store manager was kind, proactive, and super informative. She made it her business to ensure my wife and I were comfortable and welcomed. I highly recommend this store.
This is my second time buying glasses and lense here. A lot of variety, brand and style of glasses are available. Today I've met Sylvia she is awesome when it comes to giving advice about the different style of frame that suits my needs. She also demonstrated systematic and witty way of presenting the charges and insurance coverage when it comes to my total bill. You guys have a great employee right here! Don't lose her!! Made my whole purchasing experience smooth, relax and informative
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[?]Frequently Asked Questions
Where is LensCrafters located? +
LensCrafters is at 471 Park City Center E0471, Lancaster, PA 17601, United States, Lancaster, Pennsylvania 17601.
What services does LensCrafters offer? +
LensCrafters provides comprehensive eye care including services for this business. Call +1 717-295-3001 for specific service availability.
What are the opening hours of LensCrafters? +
LensCrafters is open 10 am-7 pm. Open all days.
Does LensCrafters accept walk-in patients? +
LensCrafters in Lancaster accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at LensCrafters? +
Consultation fees vary by service at LensCrafters. Basic eye exams typically start from $50 to $150 in Lancaster, while specialized treatments and surgeries may cost more.
Is LensCrafters equipped for emergency eye care? +
LensCrafters provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About LensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions(r) and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
How to Get Help at LensCrafters
To visit LensCrafters in Lancaster, call +1 717-295-3001 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Lancaster?
Choosing a verified eye clinic like LensCrafters in Lancaster ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.