⭐Customer Reviews
4.6
★★★★☆
183 reviews on Google
I was really impressed with the staff and selection overall. Very service oriented, efficient and friendly. I'm waiting on my glasses but with how quickly the process went and the flexibility within how they worked with my overall situation I am pretty sure the will be ready any day now now. Thank u!!
June of 2024, I ordered glasses at the Washington PA location. A simple rx, with no line bifocal. It took them 3 sets and a month and a half later to get the rx right.
Nov of 2025, I had broke my glasses and went back to the store, since I had insurance on the glasses. It was probably one of the worst visits I've had at this store. I explained that I had spoke to someone at there Corporate Site, and I asked if I could get a different frame, less in price, their Corporate site said yes, the store said no, and the person waiting on me from that time on treated me like I was a Criminal. When I got my glasses back 10 minutes later, a different color frame I picked, I say to her, I appreciate her time, and I hope she has a great weekend, there was nothing said by her. Just an attitude you can visibly see on her face. I added this stop in with the debacle last year and it just added up to poor Customer Service to me. I will never use Lenscrafters again.
Cathy is super knowledgeable about the best shaped frames for your face. Made sure I got all appropriate discounts. I was in and out in about 45 minutes and I got everyday glasses, readers and sunglasses! Happy with the service here
Cathy Jo is one of the most knowledgeable and sincere opticians I have had the pleasure of interacting with! Kind, knowledgeable, and will tell you honestly if a frame will suit you or not. All the ladies at this location are great at what they do and are professional and polite.
I just walked out of an appointment with my son after our family coming here with no issues for years. We were scheduled for our annual appointments in August. They called and rescheduled us twice because they didn't have doctors available for the days of our appointments. We were sitting in the waiting room when we were told that the doctor would see me, but she wouldn't see my son because she doesn't see kids younger than 8. He's 7-1/2. He's been wearing glasses for over a year and has had 2 of these appointments with no issues. We waited a month for this appointment and drove 40 minutes. The doctor came out and said she's unable to do appointments for younger kids because they don't cooperate and she can't get the right prescription for them. I asked why we were scheduled with a doctor that refuses to see kids and was given no explanation other than a shrug. After calling my husband, we left and will be switching eye doctors. The receptionist was kind, but the whole interaction was extremely unprofessional.
LensCrafters was very helpful when I purchased my contacts and eye glasses. I was so happy with my entire experience there.
Dr. Moffitt was an outstanding optometrist and was soft spoken and sweet. She took her time with my exam, which I really appreciated. I will request her in the future.
Gena was the technician that helped me find just the right pair of glasses
that looked nice on my face.
I wanted color contacts this time, but didn't know what color to choose. Rachel showed me all of the colors and then brought out different colors to try on. She was so helpful.What an easy process it was this time compared to other vision centers.
When my glasses came in, I asked for Gena again. She was able to adjust them and I was extremely pleased that they were so comfortable.
The whole LensCrafters staff were so professional, friendly, and knowledgeable.I will continue to go there. I'm sure you won't be sorry if you go there too. A+++
Rachel was working with my wife and I today. She was really wonderful and she described the process, prices, etc very clearly. She was kind and very personable along with her coworkers. Maria is also a great addition to the team as she helped me last year when I had another positive experience this LendCrafters location. Would definitely recommend this location for the quality of the staff and the facility that they run. Good job guys, keep your heads up, and thank you for your time today.
I went to Lens crafters in Washington Pa, and was serviced by the most amazing people, especially my sales rep Maddy, she was very helpful, knowledgeable, and kind, going over and beyond to help me. She definitely exceeded my expectations when servicing me, delivering great customer service and a ton of patience. I got two great pair of glasses, let's not forget to mention a great deal, and I couldn't be more satisfied. Everyone was great. I think I'll make this my home store, highly recommended! Thank you LensCrafters for your great employees, and awesome selection!!
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[?]Frequently Asked Questions
Where is LensCrafters located? +
LensCrafters is at 179 Old Mill Blvd, Washington, PA 15301, United States, Washington, Pennsylvania 15301.
What services does LensCrafters offer? +
LensCrafters provides comprehensive eye care including services for this business. Call +1 724-228-5008 for specific service availability.
What are the opening hours of LensCrafters? +
LensCrafters is open 9 am-7 pm. Open all days.
Does LensCrafters accept walk-in patients? +
LensCrafters in Washington accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at LensCrafters? +
Consultation fees vary by service at LensCrafters. Basic eye exams typically start from $50 to $150 in Washington, while specialized treatments and surgeries may cost more.
Is LensCrafters equipped for emergency eye care? +
LensCrafters provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About LensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions(r) and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
How to Get Help at LensCrafters
To visit LensCrafters in Washington, call +1 724-228-5008 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Washington?
Choosing a verified eye clinic like LensCrafters in Washington ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.