Lor Ron Optical

I had trouble going there for the 1st time. The tech was older and had no idea what she was doing. It took her 40 minutes at least to process everything then somebody had to do it over because she did it wrong. The frames bent my sons ears down when they were finally ready so I had to swap them out. When needing a replacement frame because they broke the manager refused to give me a price over the phone because they were too busy. I had to speak over her because she refused to let me talk. I will never go there again. Very poor customer service.

I have been waiting a month for my glasses to come from the lab. There appears to be no quality assurance measure that tracks the orders and prevents them from falling through the cracks. Every time I call, I talk to a different person who seems surprised that I am waiting so long for my glasses. I'm so tired of hearing, "When they come in we'll call you." We are going on week five. This is unacceptable to me and it should be to management, also. Get a new lab or better local management . Take a look at your ratings. All of us who are giving one star would probably prefer to give a zero. As a former behavioral health services management consultant, I will tell you management is not on top of things here. Does anyone read these reviews and do anything about them? Lastly, I recommend that management develop a mission statement, goals and objectives and display these prominently in all showrooms and post these on your web site. These statements should be evaluated at least annually by management together with staff. All of this has been free advice, but suffice it to say, you can improve your services whether you take this advice or not.

Since you now have to pick up your Eye Consultants of PA contact lenses from Lor-Ron, I just went to pick up my trial pair and was told no one was there to help me and I would have to sign and wait until I was called. There were 3 people ahead of me who were getting glasses. All I wanted was someone to give me my lenses. There was no charge for the trials; all they had to do was hand them to me! Worst idea to hand over the contact lens patient pick up to their operation! No wonder people buy both contacts and glasses online which is exactly what I will do after my trial pair! I would have assigned 0 stars if the post would have allowed it.

Only giving four stars because of the girl sitting at the front desk with the glasses is rude. I was waiting in line and the customer that was in front of me left. I literally stood there as she looked at me then put her head down!!!. An older woman with short hair walked over and helped me. Linford os amazing! He's very friendly and funny

I showed up at 8:25 on Monday evening. I have a very tight schedule and have to work things in when I can. The hours are posted open until 9:00. The front doors were locked. There were a group of opticians socializing inside. One came to the door to let another customer out and told me they are closed. I bet they will their post their time sheet as 9:00. I won't be back.

Robin was especially helpful. The other opticians were also personable and experienced. They provided excellent customer service. I will definitely return when I need new glasses.

I went here waited a 1/2 hour to be seen to get glasses. I ask the man if they have a certain brand and style he replies no. He acts as though he is in a rush and is absolutely rude to me so I walk out.. I don't want to feel like I'm in a production line when I'm buying eye glasses!!! I will NEVER go here again...

Knowledgeable optical staff. Excellent selection of frames across price points.