Elmwood Eye Center

I am now over 6 weeks post op on the right, 4 on the left. My only negative on Elmwood was the long wait, nearly 2 months for the evaluation but the first surgery was in 2 weeks the second in 4 weeks and I left the evaluation appointment with a folder containing the pre and post op instructions, my appointments scheduled, and the kit for pre and post care, eye drops, glasses etc. This efficiency is rare. The surgeries went as well. The day after I was seeing much better and I have had no negatives. The followup from Elmwood and UPMC hospital where the surgery was done was great. I have my last appointment next week. I did not opt to have astigmatism correction and got mono focal lens so I am wearing glasses. This decision was based on a lot of reading, the monofocals and glasses looked like the best option for me. I am 2020 and better color and shade definition, was marginal 2040 and was having problems if print did not have enough contrast. Elmwood is a class act.

The care I received at Elmwood Eye Center was above and beyond. The doctor heard my concerns and took the time needed to work through a solution. The entire staff was professional, patient, and caring with me, my special needs daughter and my two teenage sons. Great family atmosphere! Highly recommended!

I rarely leave reviews, but I wanted to take a moment to express my appreciation. I had a piece of metal debris fall into my eye while working on my vehicle and could not get it out. My wife and children are patients at Elmwood Eye Center so I reached out to them first thing this morning to see if they could help. Not only did they fit me quickly, both Dr. Kerchner and Dr. Hess were caring, compassionate and extremely competent. They examined my eyes, extracted the debris, prescribed antibiotics and enabled me to get back to normal activities. Needless to say, I would highly recommend Elmwood Eye Center!!

Staff is exceptional. The optical department has many choices if you need glasses or contacts. The office is clean and pleasant and they have a 15-minute leeway if you're late. That has been very helpful to us!

Wish I could give 0 stars. I came in on 9/4/25 for a simple adjustment to my glasses (my nose pads were loose and Elwood has fixed them for me many times over the years). When I walked into the office, it was chaos. While in the lobby, I heard a loud commotion--either someone slamming a door or throwing books on the ground--and someone screaming the F-word over and over. When I asked who it was, I was told it was the office manager. I don't know for sure who the manager is, but I'm pretty sure it was the woman with dark hair, as she was very animated when I peeked my head around the corner. Honestly, that is completely unacceptable and unprofessional. What if I had a child with me? I decided to leave right away, and unfortunately, I'll be looking for another eye doctor. This place has really gone downhill since I first started coming here a few years ago. Hopefully they address this problem so nobody else has to walk into such a negative space.

Horrible experience with a staff member and doctor. I was told it is illegal to pay out of pocket for my appointment, which is not true and was denied being seen.

The staff was really nice and helpful. I was referred because I had taken medication that required my eyes to be checked yearly. This last visit I was having issues and needed my eyes dilated and examined. I also asked for an new prescription for eye glasses. Dr. Surer couldn't hear well enough to understand what his assistants were trying to tell him. So he only heard the part about the new prescription. He didn't dilate my eyes nor check for what I was referred there for. I ordered glasses from the prescription he gave me and I couldn't get used to them. I made another eye appointment with my primary eye doctor. He said that he was way off on my Rx. He explained that there is margin for error but not that much error. I had to order another pair of glasses. I am very upset that I wasted 200 dollars on glasses because of an error that could of been prevented. I do not know anyone that can afford 200 dollar glasses twice. I guess there's no way to be compensated for the error. But I can try to prevent it from happening to someone else.

Dr. Kerchner is very talented, pleasant and does a great job. I am truly very happy with her strategy and methodology to treat my eyes issues. Staff is very helpful and my insurance company had made a mistake, Faith along with her staff handled even my two years old bill. Thank you so much to all at Elmwood eye.