Visionworks Marshall's Shopping Center

I would love to share my wonderful experience. From day one, they treated me with such kindness and professionalism. Because of changes in my doctor's prescription, I had to switch my glasses several times, and I also needed adjustments since I didn't adapt well to a few pairs. Despite this, they never once made me feel uncomfortable or like it was a problem. They were always patient, understanding, and just as welcoming as the first day. What I truly appreciate is that they give you plenty of time to return or exchange your glasses without any pressure. The quality of the lenses and the prescription accuracy are excellent. Their work is truly professional. I am completely satisfied and highly recommend them.

I highly recommend this location!! Friendly staff who always have a warm smile on their faces as soon as you walk through the door. Dr. B is OUTSTANDING!! She is by far the best eye doctor I have ever worked with. Dr. B is patient, kind, knowledgeable and extremely caring. She is a lovely soul. I can go on and on! I cannot wait to go back and I highly recommend this location to everyone!! You will not be disappointed, just read the other reviews! :)

From the kind and courteous help after walking through the door from a lady seated, if I remember correctly, asking how she can help me, and what is my name after telling her I had an appointment, to the second lady at the front desk, directing me on where I should go, to being kindly helped in the back to check my eyes in the back, before seeing the optometrist, even about explaining I should have a retinal scan because she asked if I was seeing flashes of light, which I was, to the very kind, professional and compassionate help from the optometrist to getting a new prescription for glasses, explaining the danger of seeing flashes of light, asking where I live so she could give me a referral, and giving me a referral, so I could see someone. I was very blessed by all this. Then afterwards I was directed back to the front by the optometrist, who let the person know in the front that I was looking for glasses, who directed me to look for whatever I would like, and afterwards another lady asked lady kindly asked me questions and fitted me for them, gave me a kind compliment on the glasses, took the payment, and told me I should get back the glasses in ten days. All in all a blessed experience and great, professional , and compassionate customer service, and I did, and would recommend Vision works, if the other Visionworks do it like this one does, and specifically the one in Marshall's plaza, Cranston, Rhode Island, Oaklawn Avenue. I look forward to going back. They are such a blessing and warm people. I love them. Best customer service, help, and courteous care I've gotten in a long time, from a group of people working together that I have experienced. Praise God.

Caring and extremely skilled representative listened closely to understand my needs and preferences, then brought the results instantly to me. In no time at all, the perfect order was completely crafted. I so looking forward to picking up my new looks soon. I am a very satisfied, repeat customer due to what I just complemented. This result is the normal one, each and every time!

The exam was thorough and all my conditions were explained to me completely. Then, the selection process was actually fun. The staff really took the time to offer helpful input while I tried on different frames and made my decisions. Julie had lots of patience with me and really cared that I'd be happy with what I chose. I love my new glasses! So happy I stick with Visionworks all these years and would highly recommend!

I will have to say this is my new favorite place for quick and efficient service for new glasses. The Optometrist that cared for me, Dr. Hedi Young is fantastic and and very courteous. My experience felt like I went to a family friend instead of just being another number at doctors office.

We visited VisionWorks to order glasses for my son, who has special needs, and we were lucky to be helped by Julie. She went above and beyond to make the whole process easy and comfortable for him. Julie was incredibly gentle, patient, and understanding throughout our visit. She truly made a difference for us. Thank you, Julie, for your compassion and excellent service!

Terrible place. Tell customers 7-10 days and 2 weeks later still no glasses. Lens crafters does it in 2-3 days. I only came here becuase my insurance has discounted glasses here. The squeese is not worth the juice. This is the 2nd time I have had visionworks do this. Figured give them a second chance. Fool me once shame on you, fool me twice shame on me. There are better places out there. Do not go here.