Gregory's Optical

Gregory Optical was a great experience for my 13 year old. The owner, Michael spent undivided attention and time for the detail my teenager was looking for! He is patient, kind and has great taste in the glasses he carries in his store. Each pair of glasses has a unique look and feel.

I want to thank Michael and his assistant for great customer service. They were able to fix one pair of my glasses that others struggled with.. and he put in new lenses.. better quality from the previous store I purchased from. His service was efficient and great customer service and communication. Thank you! My family will be back!

I am extremely pleased with my experience this month at Gregory's Optical. They were friendly, polite, professional and efficient. The prescription reading lenses they put in my frames are clear, comfortable and helpful. It's a plus that they offer on-site parking.

I had such a great experience at Gregory's Optical! The staff were incredibly kind, patient, and helpful throughout the whole process. I really appreciated how knowledgeable they were and how much they cared about getting everything just right. Highly recommend if you're looking for quality service and a friendly atmosphere! Definitely come back here if I need something!

It is unfortunate that I have to write this negative review. I have been a loyal customer for about 15 years. Seven weeks ago, I visited to switch my regular lenses to progressive lenses. As usual, Michael was thorough, and I placed the order. They assured me they would call when the lenses were ready, but I never received a call. After two weeks, I followed up, and they realized that the lenses had not been ordered. They promised to order them, and said they would call once they arrived. Again, no calls came, so I contacted them two weeks later. This time, they said the lenses were ready, and I should come to pick them up. However, when I went to collect them, one of the lenses cracked by Michael during the frame insertion. They said they would order a replacement and call me when it was ready. Once more, I received no updates, so after another two weeks, I called. It turned out they had forgotten to place the order for the replacement lens. They promised to order it, and assured me they would call when it arrived. But, after two more weeks of silence, I had to call to check on the status. They informed me that the lenses had been received and were ready for pickup, so I went to the store. When I expressed my frustration to the assistant about never receiving updates on my order and always having to call, she responded, "Don't talk to me, talk to Michael; it's his mistake." I exclaimed that it should be her responsibility to coordinate with him and track orders, but she became agitated, blow up on me, and angrily left the room. Another customer who witnessed the interaction literally said, "I've never seen a service person explode on a customer like that."

absolutely LOVE this place. Rebecca was amazing and helped me find the perfect glasses and was SO honest which I really appreciated. I came in a few weeks later, and she also adjusted another pair of my glasses for free. So so nice!!!

Amazing place. Our whole family goes here for glasses, even some family members from out of town who make the trip to Gregory's part of their visit. This is a multigenerational family business here on the East Side of Providence. I myself have a tough prescription and Gregory's has done a beautiful job with my glasses, every time. They have such expertise and the selection of European frames is spectacular. Check them out, you will be impressed!

After having an unpleasant experience with my eye doctor and the optical associated with the practice, I was looking for a place to purchase quality glasses. Gregory's showed up in a Google search and after this past experience they have my loyalty and trust. Walking in is comfortable and truly customer driven. With glasses of all shapes, styles, and materials filling the walls it can be a little overwhelming, but they welcome you in and encourage you to pick up a pair and try it on, open a draw and see if you find something you like. They are knowledgeable and kind. This is the place you should go if you want quality glasses that you replace when you want to replace them, not because they fell apart. If you don't know what you want, look good in, or are timid about the glasses purchasing process, I invite you to go to Gregory's.