Folline Vision Centers

Very unprofessional. Whomever the receptionist was that contacted me concerning my appointment felt the need to continue to address me as the wrong sex. Even when she was corrected numerous times she continued to call me a man. I do not support clear ignorance. The business is not BBB accredited and I'm not surprised due the lack of professionalism. If you work with the general public, you need to learn it. Retire or find an at home job if it's not possible for you to exhibit while performing your job duties. I'm dumbfounded at the clear disrespect during my brief experience with this trash business.

Went to Taylor street location because that's the location I called. The receptionist never told me that they are not located there anymore. I called at 4:15 at the time of my appt to see what was going on and clearly I was at the wrong location. I was 10 minutes up the street. She said we are going to have to reschedule you... I wasn't even 15 minutes late YET. PURE LAZINESS!!! AND JT WAS THEIR FAULT! Not to mention they had the wrong number on file , when I gave her the correct number. No worries I'll take my money elsewhere so I suggest you do the Same!

This was the best experience I have had at a vision center in many years. The staff was friendly and very helpful. The lady with the long black hair in the front was friendly with a great sense of humor! I will definitely return for my next pair of glasses.

I went into the office several times over the past few weeks looking for frames and asking questions. Everyone was very nice and helpful. After my examination and I selected frames, it was a little more expensive than I anticipated. I returned today to get a copy of my prescription because I found glasses online that fit my price range. After I received my script, I realized that the pupil distance was not included so I enquired about it. I was told by the rep (tall with long, black hair) that it would not be included on the script. When I asked how it could be determined she was very indifferent and offered no information. I found that strange being that it is a vision center and especially frustrating that there was no guidance on how to find the information. An overall professional experience soured by the one action, one person.

I went to this office on 04/20/2023, I had a wonderful, welcoming experience. It was full of laughs and such a great time meeting Jenny. Jenny was polite and friendly from the start, my eye doctor as well (sorry I forgot her name). 5 stars for this location, and after two hours of leaving Jenny called me and wished me a happy birthday. Love the service and the experience will recommend to my friends and family.

I frequently drive pass Folline Vision Center on Broad River Rd but never bothered to stop by. I finally went in and I was pleasantly greeted and I received very professional service. I am more than pleased with my prescription eyeglasses and sunglasses I received. Awesome group of diverse women and I appreciated the level of care I received. A 1st time customer but it definitely won't be may last visit.

I was treated so professionally at Folline on Broad River Road Columbia, SC. The person that made me realize that Folline really wanted to help me and please me was Nancy. I had lost my glasses and dearly loved my Cartier frames. Although unfortunate, Nancy and I spoke on the phone and she gave me options: I could come in and try on the frames at Folline or contact a professional friend of hers that had the frame. I chose to come into the Folline on Broad River Road. Nancy worked with me as I tried to replicate my lost glasses. We found some Silouettes that I liked, but I was still mourning my Cartiers. Because I wanted to look for my glasses one more time, I left my prescription with Nancy, knowing that no matter what, I was going to do business with her! Well, I found the glasses. I called Nancy and she told me to come in and bring the glasses. I picked them up today and they are perfect! Nancy is a remarkable lady. She is warm, friendly, patient, highly experienced, professional and takes the time that a patient needs to insure that something so personal as glasses are right for the patient and the patient is pleased. If you read this review, I strongly encourage you to go to the Folline on Broad River Road and ask for Nancy. All of the staff were very friendly and helpful, as well. I feel so comfortable and satisfied with knowing that they have my prescription and genuinely want my vision improved.

I received the best customer service, eye exam and glass fitting I have ever had in my life from Folline Vision Center at Boozer Shopping. My new glasses and new sunglasses were perfect from day one which has never happened at any other place. Folline at Boozer Shopping Center has a great selection of glasses. The staff and optometrist are friendly, knowledgeable, helpful, patient, and perfectly know their craft!